You may request a copy of your child’s medical record in a paper format prior to the end of your child’s stay with us, upon discharge or whenever you need a physical copy. Indiana University Health saves medical records for a minimum of eight years. Medical records can be collected in paper form or electronically, whichever you prefer.
Accessing Medical Records with My IU Health
Accessing Medical Records with My IU Health
With a My IU Health account, you can access an electronic version of your child's medical records immediately. IU Health and Riley Children's Health takes particular care to ensure the safety and security of our pediatric patients. Please take note of the following differences to the normal sign-up process depending on the age of your child.
Patients under the age of 14:
- Patients under the age of 14 may not create their own My IU Health account. The child’s health record is only accessible by a parent or guardian.
- If a parent or guardian does not have their own My IU Health account, they can request access during a patient’s office visit.
- If a parent or guardian has their own account, they can request access during a patient’s office visit or by calling My IU Health Patient Portal Support.
Note: Registering for an account does not require the parent or guardian to be a patient of IU Health.
Patients at the age of 14:
- On the patient’s 14th birthday, the parent or guardian’s access to the patient’s health record is automatically removed.
Patients between the ages of 14 and 17:
- Patients between the ages of 14 and 17 can create their own My IU Health account with the approval of a parent or guardian. The Health Services Parent/Guardian Consent for Minor Patient Online Access form must be signed and stored in the patient’s medical record.
- Both the patient and parent or guardian must be present in the office to establish this access. If you are unable to have an in-person office visit, you may call My IU Health Patient Portal Support at 317.963.1661 for assistance. Both the parent or guardian and child will need to be present on the call in order to complete the consent form over the phone.
- Once the patient’s account is established, the patient may then share their health record with others, if they choose to do so.
Patients ages 18 and up:
- If you're a patient over the age of 18, or have been treated at another IU Health facility, please visit the IU Health medical records page for more information on how to obtain your records
For assistance with a My IU Health patient portal account, both team members and patients can contact the My IU Health Patient Portal Support team at 317.963.1661 from 8 am to 4:30 pm Monday – Friday (excluding major holidays).
How do I request my child’s paper medical records?
How do I request my child’s paper medical records?
There is a three-step process for requesting copies of your child’s medical records from IU Health.
- Download and print the Authorization to Release and Disclose Patient Information form. This form is standard across IU Health and can be used to request copies of your child’s medical records at any of our facilities.
- Follow the instructions on the left side of the form to guide you in providing the type of information needed. Completing the form in its entirety will help ensure timely processing.
- Fax, email or mail the completed Authorization form to the IU Health facility from which you are requesting records. Facilities and contact information are listed below. If mailing, please include the facility name, address and “Attn: Health Information Management” on your mailing envelope.
Our goal is to process all requests within 5 business days upon receipt. State and federal laws permit fees to be charged for copies of medical records.
Facilities
Riley Hospital for Children at IU Health or Riley Children's Health at IU Health North
HIM Release of Information
IU Health Methodist Hospital
1701 N. Senate Blvd.
Indianapolis, IN 46202
317.962.8670 | 317.968.1177 (fax)
medicalrecords@iuhealth.org