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Visitor Guidelines | Directrices de visitas

We are taking thoughtful steps to ensure our spaces remain safe for patients, parents and caregivers. View safety measures, mask policy and visiting guidelines.

Estamos adoptando medidas reflexivas para garantizar que nuestros espacios sigan siendo seguros para los pacientes, los padres y los cuidadores. Vea las medidas de seguridad, la política de uso de mascarillas y las directrices de visitas.

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Riley Children's Health
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Book Appointment Online with select physicians.
Request Appointment Online to schedule with one of our coordinators.
1.888.IUHEALTH for
Same-Day Primary Care Appointments.
If you are experiencing a medical emergency, please call 9-1-1.
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
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  • Health Information
  • Find a Doctor
  • Departments & Programs
  • Support Services
  • Contact & Locations
  • My IU Health Patient Portal
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    317.944.5000
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Riley Children's Health

Medical Records

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Questions? Contact Health Information Management (HIM)

317.962.8670

View All Support Services

You may request a copy of your child’s medical record in a paper format prior to the end of your child’s stay with us, upon discharge or whenever you need a physical copy. Indiana University Health saves medical records for a minimum of eight years. Medical records can be collected in paper form or electronically, whichever you prefer.

Accessing Medical Records with My IU Health

Accessing Medical Records with My IU Health

With a My IU Health account, you can access an electronic version of your child's medical records immediately. IU Health and Riley Children's Health takes particular care to ensure the safety and security of our pediatric patients. Please take note of the following differences to the normal sign-up process depending on the age of your child.

Patients under the age of 14:

  • Patients under the age of 14 may not create their own My IU Health account. The child’s health record is only accessible by a parent or guardian.
  • If a parent or guardian does not have their own My IU Health account, they can request access during a patient’s office visit.
  • If a parent or guardian has their own account, they can request access during a patient’s office visit or by calling My IU Health Patient Portal Support.

Note: Registering for an account does not require the parent or guardian to be a patient of IU Health.

Patients at the age of 14:

  • On the patient’s 14th birthday, the parent or guardian’s access to the patient’s health record is automatically removed.

Patients between the ages of 14 and 17:

  • Patients between the ages of 14 and 17 can create their own My IU Health account with the approval of a parent or guardian. The Health Services Parent/Guardian Consent for Minor Patient Online Access form must be signed and stored in the patient’s medical record.
  • Both the patient and parent or guardian must be present in the office to establish this access. If you are unable to have an in-person office visit, you may call My IU Health Patient Portal Support at 317.963.1661 for assistance. Both the parent or guardian and child will need to be present on the call in order to complete the consent form over the phone.
  • Once the patient’s account is established, the patient may then share their health record with others, if they choose to do so.

For assistance with a My IU Health patient portal account, both team members and patients can contact the My IU Health Patient Portal Support team at 317.963.1661 from 8 am to 4:30 pm Monday – Friday (excluding major holidays).

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Access My IU Health

In addition to medical record access, My IU Health allows you to manage online payments, schedule an appointment online and much more.

How do I request my child’s paper medical records?

How do I request my child’s paper medical records?

There is a three-step process for requesting copies of your child’s medical records from IU Health.

  1. Download and print the Authorization to Release and Disclose Patient Information form. This form is standard across IU Health and can be used to request copies of your child’s medical records at any of our facilities.
    1. English: Authorization to Release and Disclose Patient Information (PDF)
    2. Spanish: Autorización para Revelar y Divulgar Información del Paciente (PDF)
  2. Follow the instructions on the left side of the form to guide you in providing the type of information needed. Completing the form in its entirety will help ensure timely processing.
  3. Fax or mail the completed Authorization form to the IU Health facility from which you are requesting records. Facilities and contact information are listed below. If mailing, please include the facility name, address and “Attn: Health Information Management” on your mailing envelope.

Our goal is to process all requests within 5 business days upon receipt. State and federal laws permit fees to be charged for copies of medical records.

Facilities

Riley Hospital for Children at IU Health or Riley Children's Health at IU Health North

HIM Release of Information
IU Health Methodist Hospital
1701 N. Senate Blvd.
Indianapolis, IN 46202
317.962.8670 | 317.968.1177 (fax)

If your child was treated at another IU Health facility, please visit the IU Health medical records page on how to obtain their record from that facility.

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Riley Children's Health Indiana University School of Medicine
Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2020-21

©2023 Riley Hospital for Children at
Indiana University Health
Find adult services at iuhealth.org

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Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2020-21

©2023 Riley Hospital for Children at
Indiana University Health
Find adult services at iuhealth.org


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