Medical Records

Mom on phone with kids sitting at table

You may request a copy of your child’s medical record in a paper format prior to the end of your child’s stay with us, upon discharge or whenever you need a physical copy. Indiana University Health saves medical records for a minimum of eight years. Medical records can be collected in paper form or electronically, whichever you prefer.

Accessing Medical Records with My IU Health

With a My IU Health account, you can access to an electronic version of your child's medical records immediately. IU Health and Riley Children's Health takes particular care to ensure the safety and security of our pediatric patients. Before you create an account, please take note of the following differences to the normal sign-up process depending on the age of your child.

Patients under the age of 14:

  • Patients under the age of 14 may not create their own My IU Health account. The child’s health record is only accessible by a parent or guardian.
  • If a parent or guardian does not have their own My IU Health account, he or she can request access during a patient’s office visit.
  • Once the parent or guardian has their own account, he or she can “Request Access to a Child” through the Manage Account section of their account.

Note: Registering for an account does not require the parent or guardian to be a patient of IU Health.

Patients at the age of 14:

  • On the patient’s 14th birthday, the parent or guardian’s access to the patient’s health record is automatically terminated.

Patients between the ages of 14 and 17:

  • Patients between the ages of 14 and 17 can create their own My IU Health account with the approval of a parent or guardian. A consent form must be signed and stored in the patient’s medical record.
  • Both patient and parent or guardian must both be present in the office to establish this access.
  • Once the patient’s account is established, the patient may then share his or her health record with others, if they choose to do so.

For assistance with a My IU Health patient portal account, both team members and patients can contact the My IU Health Patient Portal Support team at 317.963.1661 from 8 am to 4:30 pm Monday – Friday (excluding major holidays).

Access My IU Health

In addition to medical record access, My IU Health allows you to manage online payments, schedule an appointment online and much more.

How do I request my child’s paper medical records?

There is a three-step process for requesting copies of your child’s medical records from IU Health.

  1. Download and print the Authorization to Release and Disclose Patient Information form. This form is standard across IU Health and can be used to request copies of your child’s medical records at any of our facilities.
    1. English: Authorization to Release and Disclose Patient Information (PDF)
    2. Spanish: Autorización para Revelar y Divulgar Información del Paciente (PDF)
  2. Follow the instructions on the left side of the form to guide you in providing the type of information needed. Completing the form in its entirety will help ensure timely processing.
  3. Fax or mail the completed Authorization form to the IU Health facility from which you are requesting records. Facilities and contact information are listed below. If mailing, please include the facility name, address and “Attn: Health Information Management” on your mailing envelope.

Our goal is to process all requests within 5 business days upon receipt. State and federal laws permit fees to be charged for copies of medical records.

Facilities

Riley Hospital for Children at IU Health or Riley Hospital for Children at IU Health North

HIM Release of Information
IU Health Methodist Hospital
1701 N. Senate Blvd.
Indianapolis, IN 46202
317.962.8670 | 317.968.1177 (fax)

If your child was treated at another IU Health facility, please visit the IU Health medical records page on how to obtain their record from that facility.

View All Support Services