Skip to Main Content
Hospital Visitor Guidelines

Riley Children's Health has implemented hospital inpatient visitor restrictions to protect patients and help prevent the spread of respiratory viruses. View full details for Riley Hospital for Children at IU Health and Riley Children's Health at IU Health North.

Mobile sized logo
  • 317.944.5000
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
    • Find a Career
    • Health Information
    • Find a Doctor
    • Departments & Programs
    • Support Services
    • Contact & Locations
    • Refer a Patient
    • My IU Health Patient Portal
  • Search
Riley Children's Health
  • 317.944.5000
  • My IU Health Patient Portal
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
    • Find a Career
  • Search
Search
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
    • Find a Career
  • Health Information
  • Find a Doctor
  • Departments & Programs
  • Support Services
  • Contact & Locations
  • My IU Health Patient Portal
  • General Information
    317.944.5000
  • Health Information
  • Find a Doctor
  • Departments & Programs
  • Support Services
  • Contact & Locations
Riley Children's Health

Medical Records

Mom on phone with kids sitting at table

Questions? Contact Health Information Management (HIM)

317.962.8670

View All Support Services

You may request a copy of your child’s medical record in a paper format prior to the end of your child’s stay with us, upon discharge or whenever you need a physical copy. Indiana University Health saves medical records for a minimum of eight years. Medical records can be collected in paper form or electronically, whichever you prefer.

Accessing Medical Records with My IU Health

Accessing Medical Records with My IU Health

With a My IU Health account, you can access an electronic version of your child's medical records immediately. IU Health and Riley Children's Health takes particular care to ensure the safety and security of our pediatric patients. Please take note of the following differences to the normal sign-up process depending on the age of your child.

Patients under the age of 14:

  • Patients under the age of 14 may not create their own My IU Health account. The child’s health record is only accessible by a parent or guardian.
  • If a parent or guardian does not have their own My IU Health account, they can request access during a patient’s office visit.
  • If a parent or guardian has their own account, they can request access during a patient’s office visit or by calling My IU Health Patient Portal Support.

Note: Registering for an account does not require the parent or guardian to be a patient of IU Health.

Patients at the age of 14:

  • On the patient’s 14th birthday, the parent or guardian’s access to the patient’s health record is automatically removed.

Patients between the ages of 14 and 17:

  • Patients between the ages of 14 and 17 can create their own My IU Health account with the approval of a parent or guardian. The Health Services Parent/Guardian Consent for Minor Patient Online Access form must be signed and stored in the patient’s medical record.
  • Both the patient and parent or guardian must be present in the office to establish this access. If you are unable to have an in-person office visit, you may call My IU Health Patient Portal Support at 317.963.1661 for assistance. Both the parent or guardian and child will need to be present on the call in order to complete the consent form over the phone.
  • Once the patient’s account is established, the patient may then share their health record with others, if they choose to do so.

Patients ages 18 and up:

  • If you're a patient over the age of 18, or have been treated at another IU Health facility, please visit the IU Health medical records page for more information on how to obtain your records

For assistance with a My IU Health patient portal account, both team members and patients can contact the My IU Health Patient Portal Support team at 317.963.1661 from 8 am to 4:30 pm Monday – Friday (excluding major holidays).

Dad holding baby while working on laptop

Access My IU Health

In addition to medical record access, My IU Health allows you to manage online payments, schedule an appointment online and much more.

How do I request my child’s paper medical records?

How do I request my child’s paper medical records?

There is a three-step process for requesting copies of your child’s medical records from IU Health.

  1. Download and print the Authorization to Release and Disclose Patient Information form. This form is standard across IU Health and can be used to request copies of your child’s medical records at any of our facilities.
    1. English: Authorization to Release and Disclose Patient Information (PDF)
    2. Spanish: Autorización para Revelar y Divulgar Información del Paciente (PDF)
    3. Kreyòl Ayisyen: Otorizasyon pou kominike ak divelge fòmilè enfòmasyon sou pasyon (PDF)
  2. Follow the instructions on the left side of the form to guide you in providing the type of information needed. Completing the form in its entirety will help ensure timely processing.
  3. Fax, email or mail the completed Authorization form to the IU Health facility from which you are requesting records. Facilities and contact information are listed below. If mailing, please include the facility name, address and “Attn: Health Information Management” on your mailing envelope.

Our goal is to process all requests within 5 business days upon receipt. State and federal laws permit fees to be charged for copies of medical records.

Facilities

Riley Hospital for Children at IU Health or Riley Children's Health at IU Health North

HIM Release of Information
IU Health Methodist Hospital
1701 N. Senate Blvd.
Indianapolis, IN 46202
317.962.8670 | 317.968.1177 (fax)
medicalrecords@iuhealth.org

View All Support Services
Riley Children's Health Indiana University School of Medicine
Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2023-24

©2025 Riley Hospital for Children at
Indiana University Health
Find adult services at iuhealth.org

Get Informed

  • About Riley Children's Health
  • Research & Innovation
  • Health Professionals
  • Medical Education
  • Newsroom
  • Riley Connections Blog
  • Legal Notices

I Want To…

  • Schedule an Appointment
  • Refer a Patient
  • Plan My Visit
  • Pay a Bill
  • Make a Donation
  • Volunteer
  • Find a Career

General Information

317.944.5000

Connect with Riley Children's Health

  • Facebook
  • Youtube
  • Linkedin
  • Instagram
  • Rss
Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2023-24

©2025 Riley Hospital for Children at
Indiana University Health
Find adult services at iuhealth.org


Non-discrimination Notice

  • English
  • Español
  • Français
  • Burmese
  • Pennsilfaanisch Deitsch
  • 中文
  • Nederlands
  • Deutsch
  • Hakha
  • 日本語
  • Karen
  • 한국어
  • Русский
  • Tagalog
  • Tiếng Việt
  • العربية
  • हिंदी
  • ਪੰਜਾਬੀ
Back to top of the page