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Visitor Guidelines | Directrices de visitas

We are taking thoughtful steps to ensure our spaces remain safe for patients, parents and caregivers. View safety measures, mask policy and visiting guidelines.

Estamos adoptando medidas reflexivas para garantizar que nuestros espacios sigan siendo seguros para los pacientes, los padres y los cuidadores. Vea las medidas de seguridad, la política de uso de mascarillas y las directrices de visitas.

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Riley Children's Health
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    317.944.5000
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Riley Children's Health
Riley Hospital for Children at IU Health
Riley Simon Family Tower 1120 X320

Riley Children’s Health hospitals remain open at this time. We are taking thoughtful steps to ensure our spaces remain safe for patients, parents and caregivers. View safety measures, mask policy and visitor guidelines.


If you are unable to visit a loved one, you can send a patient postcard or call the Gift Shop at 317.944.8713 to purchase a gift and have it delivered free to their room.

4.7 out of 5 stars (22,542 ratings)
Score is an average of all responses to care provider related questions on our nationally-recognized NRC Health Patient Experience Survey.
Learn About Survey

705 Riley Hospital Dr
Indianapolis, IN, 46202

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Phone

317.944.5000
  • On This Page:
  • Departments At This Location
  • Parking Information
  • Facility Map
  • Visitor Information
  • Related Stories
  • Lodging & Transportation
  • Ancillary Services
  • Amenities
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Riley Hospital for Children at IU Health

4.7 out of 5 stars (22,542 ratings)
Score is an average of all responses to care provider related questions on our nationally-recognized NRC Health Patient Experience Survey.
Learn About Survey

Riley Children’s Health hospitals remain open at this time. We are taking thoughtful steps to ensure our spaces remain safe for patients, parents and caregivers. View safety measures, mask policy and visitor guidelines.


If you are unable to visit a loved one, you can send a patient postcard or call the Gift Shop at 317.944.8713 to purchase a gift and have it delivered free to their room.

Current Wait Times

We strive to provide a family-friendly environment where world-class healthcare for children is matched by genuine hospitality and helpfulness. Here, you will find most of the resources you need to get around Riley Hospital for Children at IU Health in Indianapolis.

Departments & Programs

Departments & Programs

Our departments and multidisciplinary programs all have a presence on the Indianapolis campus. Please browse our Departments & Programs to learn more about a specific team, including contact information.

Know Where to Go for Care

We can help you find the right care setting for your child. Review our Symptom Guide for Children and find the right options for care.

View Symptom Guide
Navigate Riley Callout Image

Access Navigate Riley

Use the Navigate Riley app to get step-by-step directions to key areas inside the hospital and save the floor you parked on in the Simon Family Tower Garage.

Mom with young child in lap looking at smart phone

Riley Children's Health App

The Riley Children's Health app provides resources to help make your visit easier.

Patient Postcard 1300X450

Send a Patient Postcard

Send a friend or family member a special greeting hand delivered by one of our volunteers.

Parking Information

Parking Information

Parking Garages

Three handicap-accessible parking garages are located near Riley Hospital for Children at IU Health in Indianapolis. These include:

  • Simon Family Tower Garage. Parents/guardians with children who are inpatient at Riley at IU Health, Maternity Tower patients and support partners, and hospital visitors may park in the Simon Family Tower Garage, located on Riley Hospital Drive just south of 10th Street. This garage offers easy access to our Simon Family Tower entrance and main lobby, which is open 24/7. Validated discounted parking is available for parents/guardians of children who are inpatient at Riley at IU Health and for Maternity Tower patients and support partners. Parking fees are posted at the garage.
  • Riley Outpatient Center Garage. Patients and families with children who have outpatient appointments scheduled in the Riley Outpatient Center will find convenient parking in this garage. Located on Riley Hospital Drive next to the Riley Outpatient Center, it has wheelchair/handicap spaces available. Oversized and handicapped vans should consider the 8’2” clearance on the first floor and 7’6’’ clearance on the remaining floors. IUPUI parking rates apply. Validated discounted parking is available for outpatient families and patients on the day of the appointment.
  • Wilson Street Garage. This garage is located north of the Emergency Department entrance at Riley Hospital. It has wheelchair/handicap spaces available. IUPUI parking rates apply. Validated parking is available for Emergency Department visitors if you've been directed to park in this garage by the ED parking attendant.

Important Garage Information

  • Reserved Spaces. Garages have spaces marked RESERVED. Visitors parked in these spaces are subject to immediate towing.
  • Payment Information. The Simon Family Tower Garage, Riley Outpatient Center Garage and Wilson Street Garage are fully automated. All parking fees will be accepted through Automated Pay Stations (APS). Cash, credit card and IUPUI issued validations can be used for payment. For any issues or questions, please call 317.274.4232.
  • Using the Automated Payment System (APS). Take an entry ticket when entering the garage. Do not bend, damage or lose the ticket. When leaving the hospital, look for signs that point to APS machines for each garage. Insert the entry ticket into the APS machine. If you have a validation ticket, you will insert that ticket next. APS machines accept cash, credit cards and IUPUI parking validation cards. Pay the amount shown. The machine will validate and return your ticket. Use the ticket at the exit station to exit the garage.
  • Payment at the Exit Terminals. In addition to paying at an APS station, payment can also be made at each exit terminal. Credit cards, debit cards and IUPUI parking validation cards are accepted at the exit terminals. Cash is not accepted at the exit terminals.

ATM machines are located in the Simon Family Tower lobby near the vending area, in the Simon Family Tower across from the red elevators, and in the Riley Outpatient Center near the gift shop.

Valet Parking

  • Emergency Department patients and parents may utilize the free valet parking conveniently located at the Emergency Department entrance at 1105 Wishard Boulevard. This service is available 24/7 for those visiting the Emergency Department.
  • Maternity Tower patients and support partners, as well as parents/guardians of patients in the Maternity Tower NICU, may use the free valet parking located at the Maternity Tower entrance at 702 Barnhill Drive. This service is available 24/7 for up to two vehicles per patient. You may choose to self-park in the Simon Family Tower garage instead of using the valet.
  • Other IU Health locations nearby offer daily valet parking for $10 for patients and $20 for visitors. Valet is provided Monday through Friday, from 7 am – 4:30 pm. Locations include:
    • Indiana University Health University Hospital Main Entrance (University Blvd & North Street)
    • IU Health Melvin and Bren Simon Cancer Center Entrance (Barnhill Drive & Michigan Street)

    Parking Options for Vehicles Over 8 foot in Height

    • Riley Outpatient Center Garage has 7 indoor ADA spaces on the first floor, which can accommodate oversized vehicles up to 8’2’’ in height. Remaining floors in the Riley Outpatient Center Garage can accommodate vehicles no taller than 7’6’’.
    • Valet parking is available for these vehicles at the Maternity Tower Entrance at 702 Barnhill Drive.

      Long-Term Patient Parking

      Hospital patients and their families may purchase long-term visitor parking in surface lots or garages on a monthly basis. For more information, please visit IUPUI Parking and Transportation Services at 1004 W. Vermont St. or contact via email (permits@iupui.edu) or phone (317.274.4232). Please do not park in any space designated with a reserved sign.

      Clergy Parking

      Clergy or parish/congregational visitors may receive free parking while visiting Riley at IU Health when they follow these steps:

      • Park in the Simon Family Tower Garage and bring the ticket into the hospital.
      • Obtain a clergy validation ticket from one of the Information Desks. Sign your name and the name of your parish/congregation at the Welcome Desks. Show identification as a visitor from that parish/congregation. Acceptable forms of identification include a business card, pamphlet from church or clergy ID.
      • Present the clergy validation ticket with the parking ticket to a garage attendant at the Simon Family Tower Garage at the time of departure.

      Motorcycle Parking

      For more information, please visit IUPUI Parking and Transportation Services at 1004 W. Vermont St. or contact via email (permits@iupui.edu) or phone (317.274.4232).

      IUPUI Parking Services Contact Information

      1004 West Vermont Street
      Indianapolis, IN 46202
      Phone: 317.274.4232
      Email: permits@iupui.edu
      Hours: Visit IUPUI’s Parking and Transportation website

      Facility Map


      Facility Map

      View the map below to help you navigate through our facility.

      Screen Shot 2021 11 08 at 1 17 34 PM
      Riley Hospital For Children First Floor

      Visitor Information

      Visitor Information

      All pediatric units have standard visiting hours, with the exception of the Pediatric Intensive Care Unit from 8 am - 9 pm. All visitors must stop at the nurse’s station prior to visitation for final approval and pertinent instructions. Two visitors per patient per hour is the maximum number of visitors for non-immediate family. Nursing approval is required to extend visiting hours.

      Visitors under the age of 18 are restricted to hospital lobbies and unit lounges and must be accompanied by an adult at all times. Underage visitors, including brothers and sisters, must be arranged in advance. Parents complete a health screen questionnaire provided by the Information Desk or Emergency Admitting staff. To visit nursing units, underage visitors must not have had exposure to chicken pox, whooping cough or measles in the past 22 days. They also must be free of a cold, diarrhea, cough, fever, sore throat, rash, runny nose or vomiting. When the results of the health screen are satisfactory, the completed questionnaire is taken to the nurses' station for final visitation approval by unit nursing staff.

      Visitor Hours for Patient Care Units

      One parent, close family member or guardian is welcome to stay in a patient’s room overnight. The other parent may visit 24 hours a day. Chair beds are at bedside on most units. Blankets and pillows are available. If you stay overnight with your child, you must wear your Riley Hospital for Children at IU Health Family Pass.

      Parents cannot stay at bedside in Intensive Care Units. If your child is on an Intensive Care Unit, limited overnight accommodations are available in the Pediatric Intensive Care Unit Parent Lounge areas.

      Hospital Secured Hours 9 pm – 5 am

      Visits during secured hours must be approved by nursing staff. Special visitor badges may be obtained at the Information Desk or the Emergency Admitting Office.

      Know Before You Go

      If I am sick, may I still visit a patient at Riley at IU Health?

      You should not visit a patient if you are sick, especially if you have a sore throat, cold or fever.

      Is smoking allowed at Riley at IU Health?

      Riley at IU Health is a smoke-free campus. Smoking is not permitted anywhere on the grounds of Riley Hospital for Children or Indiana University Health.

      What is the alcohol and drug policy?

      Alcohol and drugs are not permitted in our facilities.

      What is the firearm policy at Riley at IU Health?

      Other than Indiana University Health security officers and on-duty law enforcement officers, no one may carry or have in their possession a weapon or firearm at any of our grounds or facilities. Law enforcement officers should check with IU Health security if they plan to carry a weapon while on our premises.

      Related Stories

      Related Stories

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      Lodging & Transportation

      Lodging & Transportation

      Lodging

      ProCare Discounted Lodging

      ProCare offers discounted rates to Riley at IU Health patients, families, visitors and employees at leading hotels—with hotels to fit everyone’s needs. Hotels are located in and around downtown Indianapolis with easy access to Riley Hospital for Children at IU Health.

      There are three easy ways to book:

      • In person. This personal service is available at the information desk in the Riley Outpatient Center at IU Health.
      • By phone. If you need to contact the hotels directly, ask for the “ProCare Rate” when making your reservation. We do all the work—just give us a call, tell us what you are looking for and we will take care of the rest. Call the ProCare Concierge at 317.974.2039 or 800.974.2039. A concierge is available Monday – Friday, 8 am – 7 pm.
      • Online. Book your reservation by visiting ProCare online.

      Download our brochure for a full listing of hotels.

      The ProCare Network is an Indiana University Health partnership.

      Ronald McDonald House Charities of Central Indiana

      Ronald McDonald House Charities of Central Indiana consists of two locations with distinct functions to meet the varying needs of the families we serve. Visit us to learn how we can be your "home-away-from-home."

      Transportation

      IU Health Shuttle Service

      The IU Health shuttle service connects Riley Hospital for Children at IU Health to additional IU Health facilities downtown, including IU Health Methodist Hospital. The shuttle service is free and open to the public as well as members of our healthcare team. Multiple shuttles run during peak hours and each shuttle can accommodate up to 30 riders, minimizing wait times and ensuring efficient service. Riders have the option to take the downtown route, which stops at six IU Health facilities, or the express route which stops at three locations. Riders can track the progress of the shuttles via the online tracker at iuhealth.ridesystems.net.

      The Downtown Route runs:

      • Monday through Friday 6 am – 8 pm
      • Saturday, 8 am – 5 pm
      • No service on Sundays

      The Express Route runs:

      • Monday – Friday, 7 am – 6 pm
      • No service Saturday or Sunday

      Wagons

      Wagons are available to transport small children or infants within the hospital. They are located in the lobbies of the Riley Hospital for Children Simon Family Tower and the Riley Outpatient Center. You may also request one through your child’s nursing unit. Bedding may also be requested through the nursing unit or a clean blue sheet may be obtained at the information desk if one has not already been provided.

      Bus Schedules

      City buses run daily from Riley Hospital for Children at IU Health to downtown Indianapolis. Bus schedules are available at the Information Desk. Accessible transportation for persons with disabilities is listed.

      Patient Rooms

      Patient rooms in nursing units have chair beds to accommodate parents and caregivers who stay the night. Phones are provided at bedside on most units, but do not receive incoming calls between 9 pm and 7 am. Pediatric Intensive Care Units have phones in ICU Parent Lounge areas. A telecommunications device (TTY/TDD) for the hearing impaired is also available for bedside use. Your child's nurse can arrange this service at your request. If an amplified phone is needed, please ask your child's nurse to order one.

      TVs are provided free of charge in each patient room. VCRs and telecaption decoders for the hearing impaired are also available. Riley Hospital for Children at IU Health has its own television programming on Channel 5-JWRTV. Your child's nurse or a Child Life specialist can help you reserve a VCR or decoder and provide information about the Channel 5 schedule.

      Health Professionals

      Ancillary Services

      Pharmacy

      The Riley at IU Health Retail Pharmacy provides prescription medications to patients after they are discharged from the hospital.

      Riley at IU Health Retail Pharmacy
      Riley Outpatient Center
      Room 1201
      705 Riley Hospital Drive
      Indianapolis, IN 46202

      We have several additional locations throughout the state.

      Monday – Friday 7 am – 5 pm
      888.477.0010

      Radiology

      The pediatric radiology team helps diagnose conditions and injuries in infants, children and adolescents. To schedule an appointment, please call 317.962.3580. Call center hours are 7 am to 4:45 pm. General x-rays do not require an appointment and are available on a walk-in basis.

      Radiology Department
      Riley Outpatient Center
      First Floor
      705 Riley Hospital Drive
      Indianapolis, IN 46202

      Outpatient MRI (Magnetic Resonance Imaging)
      Riley Hospital for Children Simon Family Tower
      705 Riley Hospital Drive
      Indianapolis, IN 46202

      Radiology Department: Monday – Friday 7:30 am – 5 pm
      Outpatient MRI: Monday – Friday 6:30 am – 7 pm
      317.948.9729
      317.944.2566

      Labs

      Laboratory testing and pathology services help physicians complete your child’s diagnosis and treatment as quickly as possible.

      Outpatient Blood Draw
      Riley Hospital for Children Simon Family Tower
      Room 1671
      705 Riley Hospital Drive
      Indianapolis, IN 46202

      Monday – Friday 7 am – 5:30 pm
      317.944.8826

      Amenities


      Amenities

      Dining

      Riley Hospital for Children at Indiana University Health offers a variety of nutritious meal options to patients and guests at several locations on or near our campus.

      Café 1924

      Café 1924, located down the hall from the Maternity Tower Atrium, is the main cafeteria at Riley at IU Health and offers a full selection of meals, including breakfast, lunch, dinner or a late-night meal.

      View the Café 1924 menu.

      Full-Service Café 6:30 am - 2:30 pm
      Full Service Deli, Soups, Pizza and Hot Entrees 2:30 pm - 2:30 am

      Red Wagon Café

      A full service grab-and-go café, the Red Wagon Café offers hot entrees, specialty sandwiches, made-to-order salads and gourmet soups. The café also features a convenience store where you can find bags of fruits and veggies, milk, eggs and other food and beverages.

      The Red Wagon Café is located in the main lobby of the Simon Family Tower.

      View the Red Wagon Café menu.

      Monday - Friday 6:30 am – 2:30 pm

      Coffee Zon

      Coffee Zon Coffee features a rotating menu of cold and hot beverage and food items, including specialty coffees and blended drinks, pastries, salads, fresh fruits and healthy snacks.

      Due to construction, Copper Moon is located on the first floor next Riley Outpatient Center until June 2020.

      Monday – Friday 6 am – 3 pm

      Nature's Table

      Nature’s Table offers a wide variety of healthy food choices, including wraps, salads, protein bowls, a full breakfast menu and items to please children.

      Monday – Friday 6 am – 5 pm

      Vending Machines

      Vending machines, including Farmer's Fridge, are located throughout the hospital.

      Patient Meals

      Your child’s meals are available through room service. We offer many options to meet each patient’s dietary requirements, which are set by a physician. To place an order, dial 49575 from your child’s hospital room or call 317.944.9575. You can place an order seven days a week, 6:30 am – 7:30 pm. Breakfast is served all day. Lunch and dinner items are served 11 am – 7:30 pm. Allow 45 minutes from the time you place an order for your child’s tray to arrive. If you have questions about meals, or you want to order ahead or place an order for more than one meal at a time, contact us at 317.944.9575.

      Invite a visitor or family member to eat with you

      Invite a visitor or family member to eat with you. Guests are welcome to dine with patients and may order guest trays from the Little Treats & Tasty Eats menu. Trays may be ordered at the same time as patient trays or anytime during operating hours. Guest trays are $6.95 per tray and credit/debit payment can be taken at the bedside at the time of tray delivery. This option allows for parents and family members to remain at the patient’s bedside throughout the hospital stay.

      IUPUI Campus Food Services

      There is a food court at the IUPUI Campus Center with several quick service restaurants. Ask for a list of these restaurants and their hours at the Information Desk.

      Internet Service

      We offer free, wireless Internet access throughout the hospital. To access the network, select the "IUH Public" option on your device and accept the terms of use.

      Retail

      Retail and banking options are available nearby for your convenience.

      Raggedy Man's Gift Shop

      Riley Hospital for Children at IU Health
      Room 1955
      705 Riley Hospital Drive
      Indianapolis, IN 46202

      The gift shop is located within Riley Hospital for Children at IU Health outside the main atrium. To order or send a gift, call 317.944.8713. The gift shop offers free delivery anywhere on the campus of Riley Hospital for Children at IU Health. MasterCard, Visa and Discover are accepted.

      Monday – Friday 9 am – 8 pm
      Saturday & Sunday 12 – 5 pm

      Cheerful Sunrise Gift Shop

      The gift shop is located on the first floor of the Simon Family Tower, near the information desk. The gift shop offers free delivery anywhere on the campus of Riley Hospital for Children at IU Health. MasterCard, Visa and Discover are accepted.

      Monday - Friday 9 am - 8 pm
      Saturday & Sunday 12 - 5 pm

      Over the Rainbow Gift Shop

      The gift shop is located on the first floor of the Riley Outpatient Center, just past the Purple Elevators and the Safety Store. The gift shop offers free delivery anywhere on the campus of Riley Hospital for Children at IU Health. MasterCard, Visa and Discover are accepted.

      Monday - Thursday 9 am - 5 pm
      Friday 9 am - 4:30 pm

      ATMs

      ATMs are located in the Simon Family Tower lobby near the vending area, in the Simon Family Tower across from the red elevators and in the Riley Outpatient Center near the gift shop. View the hospital map to locate the nearest ATM.

      Check Cashing

      While your child is an inpatient, you can cash one check per day in the Admitting Office at Riley Hospital for Children at IU Health, Monday – Friday, 8 am – 4:30 pm. There is a $25 personal/travelers check limit. When the Admitting Office is closed, the Emergency Admitting Office at Riley Hospital for Children at IU Health will cash your checks. Ask our Information Desk staff for information about area banks.

      Safety Store

      Our safety store sells a wide variety of products designed to protect children and promote safety. Stop by our store or visit us online for more information.

      Riley Outpatient Center
      705 Riley Hospital Drive
      Indianapolis, IN 46202

      Phone (Primary): 317.944.6565

      Phone (Secondary): 888.365.2022

      Monday – Friday 9 am – 4 pm
      Riley Children's Health Indiana University School of Medicine
      Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2020-21

      ©2023 Riley Hospital for Children at
      Indiana University Health
      Find adult services at iuhealth.org

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      Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2020-21

      ©2023 Riley Hospital for Children at
      Indiana University Health
      Find adult services at iuhealth.org


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