- NICU Visitor Restrictions
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The Neonatal Intensive Care Units (NICUs) at Riley Hospital for Children and IU Health Methodist Hospital are putting visitor restrictions in place starting Monday, Nov. 18th. Only visits by parents plus four designated adults identified by the parents will be allowed on the NICU floor.
Siblings and children under 18 will not be permitted. These restrictions minimize risk of infection to patients already at risk and will be in place through spring 2020.
Same-Day Primary Care Appointments.
Riley Hospital for Children at IU Health
We strive to provide a family-friendly environment where world-class healthcare for children is matched by genuine hospitality and helpfulness. Here, you will find most of the resources you need to get around Riley Hospital for Children at IU Health in Indianapolis.
Departments & Programs
Departments & Programs
Our departments and multidisciplinary programs all have a presence on the Indianapolis campus. Please browse our Departments & Programs to learn more about a specific team, including contact information.
Let us help you find your way
To assist our families, we've created Navigate Riley - a new digital tool that allows you to save what floor you parked on in the Simon Family Tower Garage and step-by-step directions from the garage to key areas inside the hospital such as:
- Riley Outpatient Center - inside and outside entrances
- Elevators to outpatient offices - Access/ROC elevators and Kiwanis elevators
- Blood Draw/Lab/EEG
- Retail Pharmacy
- Riley Outpatient Surgery Center
- Radiology/X-Ray
- Green elevators to the inpatient units or main surgery department
Parking Information
Parking Information
Valet parking is available for Emergency Room patients and parents at the Emergency Room entrance on Wilson Street.
Three handicap-accessible parking garages are located near Riley Hospital for Children at IU Health in Indianapolis. These include:
- Simon Family Tower Garage. Families with children who are patients at Riley at IU Health will find convenient parking in the Simon Family Tower Garage, located on Riley Hospital Drive just south of 10th Street. This garage offers easy access to our lobby. Validated discounted parking is available for parents or guardians of Riley at IU Health patients.
- Riley Outpatient Center Garage. This garage is located on Riley Hospital Drive next to the Riley Outpatient Center. It has ample wheelchair/handicap spaces available. Oversized and handicapped vans should consider its 8-foot clearance on the first floor and 7 foot 6 inches on remaining floors. IUPUI parking rates apply.
- Wilson Street Garage. This garage is located north of Emergency Services at the entrance of Riley Hospital for Children at IU Health. It has ample wheelchair/handicap spaces available. Parking is not validated in this garage. IUPUI parking rates apply.
Important Garage Information
- Reserved Spaces. Garage has spaces marked RESERVED. Visitors parked in these spaces are subject to immediate towing.
- Payment Information. The Riley Outpatient Center Garage and Wilson Street Garage are fully automated. All parking fees will be accepted through Automated Pay Stations (APS). The APS machines are located in the garages. Cash, credit card and IUPUI issued validations can be used for payment. For any issues or questions, please call 317.274.4232.
- Using the Automated Payment System (APS). Take an entry ticket when entering the garage. Do not bend, damage or lose the ticket. When leaving the hospital, look for signs that point to APS machines. Insert the ticket into the APS machine. APS machines accept cash, credit cards and IUPUI parking validation cards. Pay the amount shown. The machine will validate and return your ticket. Use the ticket at the exit station to exit the garage.
- Payment at the Exit Terminals. In addition to paying at an APS station, payment can also be made at each exit terminal. Credit cards, debit cards and IUPUI parking validation cards are accepted at the exit terminals. Cash is not accepted at the exit terminals.
Optional billing is available for a fee of $27.50. To arrange this service, contact 317.274.4232.
ATM machines are located in the hospital atrium & Riley Outpatient Center lobby.
Daily Valet Parking
- Indiana University Health University Hospital Main Entrance, University Blvd & North Street
- IU Health Melvin and Bren Simon Cancer Center Entrance (Barnhill Drive & Michigan Street)
- The daily fee for valet parking is $5 for patients and $20 for visitors and is available Monday through Friday from 7 am - 6 pm
Parking Options for Vehicles Over 8 foot in Height
- Riley Outpatient Center Garage has 15 indoor ADA spaces on the first floor.
- Meter kiosk parking available in Lot 33 (corner of Medical Drive & Barnhill Drive)
- IU Health Melvin and Bren Simon Cancer Center has $5 Valet Parking at the corner of Michigan Street and Barnhill Drive.
Long-Term Patient Parking
Hospital patients and their families may purchase long-term visitor parking in surface lots or garages on a monthly basis.
- Surface lot permits are $34.84/month
- Garage permits are $74.75/month
For more information, please visit IUPUI Parking and Transportation Services at 1004 W. Vermont St. or contact via email (permits@iupui.edu) or phone (317.274.4232). Please do not park in any space designated with a reserved sign.
Social Work Program Parking
Families with a patient staying overnight at Riley Hospital for Children at IU Health can contact the Social Work Department in Room 3546 or call 317.944.8312.
Clergy Parking
Clergy or parish/congregational visitors may receive free parking while visiting Riley at IU Health when they follow these steps:
- Park in the Simon Family Tower Garage and bring the ticket into the hospital.
- Obtain a clergy validation ticket from one of the Information Desks. Sign your name and the name of your parish/congregation at the Welcome Desks. Show identification as a visitor from that parish/congregation. Acceptable forms of identification include a business card, pamphlet from church or clergy ID.
- Present the clergy validation ticket with the parking ticket to a garage attendant at the Simon Family Tower Garage at the time of departure.
Motorcycle Parking
For more information, please visit IUPUI Parking and Transportation Services at 1004 W. Vermont St. or contact via email (permits@iupui.edu) or phone (317.274.4232).
IUPUI Parking Services Contact Information
1004 West Vermont Street
Indianapolis, IN 46202
Phone: 317.274.4232
Email: permits@iupui.edu
Hours:
- Mondays, Tuesdays, Thursdays & Fridays: 8 am – 5 pm
- Wednesdays: 7:30 am – 5:30 pm
- Weekends and holidays: Closed
Facility Maps
Facility Maps
View the map below to help you navigate through our facility.
Driving Directions
Driving Directions
From the North
I-65 to West Street Exit (#114). Turn west (right) on 11th Street, which becomes 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
I-69 South to I-465 South to I-70 West to I-65 North to West Street Exit (#114). Turn west (right) on 11th Street, which becomes 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
From the South
I-65 to I-70, west on I-70 to West Street Exit (#79A), north (right) on Missouri Street which turns to West Street. Follow West Street to 11th Street. Turn west (left) onto 11th Street, which becomes 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
I-465 to I-65 North to I-70, west on I-70 to West Street Exit (#79A), north (right) on Missouri Street, which turns into West Street. Follow West Street to 11th Street. Turn west (left) onto 11th Street, which becomes 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
From the East
I-70 to I-65 North to West Street Exit (#114). Turn west (right) on 11th Street, which becomes 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
From the West
I-70 East to West Street Exit (#79), north (left) on Missouri Street, which turns into West Street. Follow West Street to Indiana Avenue. Turn west (left) onto Indiana Avenue. Follow Indiana Avenue to 10th Street. Turn west (left) on 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
I-74 East to the Crawfordsville Road/US-136 East Exit (# 73). Follow Crawfordsville Road (Speedway), which becomes 16th Street. Follow 16th Street to Indiana Avenue. Turn south (right) onto Indiana Avenue. Follow Indiana Avenue to 10th Street. Turn west (right) onto 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
US-136 East becomes Crawfordsville Road. Follow Crawfordsville Road (Speedway), which becomes 16th Street. Follow 16th Street to Indiana Avenue. Turn south (right) onto Indiana Avenue. Follow Indiana Avenue to 10th Street. Turn west (right) onto 10th Street. Follow to Riley Hospital Drive and turn south (left) onto Riley Hospital Drive. The Simon Family Tower Garage is to your left.
Visitor Information
Visitor Information
All pediatric units have standard visiting hours, with the exception of the Pediatric Intensive Care Unit from 8 am - 9 pm. All visitors must stop at the nurse’s station prior to visitation for final approval and pertinent instructions. Two visitors per patient per hour is the maximum number of visitors for non-immediate family. Nursing approval is required to extend visiting hours.
Visitors under the age of 18 are restricted to hospital lobbies and unit lounges and must be accompanied by an adult at all times. Underage visitors, including brothers and sisters, must be arranged in advance. Parents complete a health screen questionnaire provided by the Information Desk or Emergency Admitting staff. To visit nursing units, underage visitors must not have had exposure to chicken pox, whooping cough or measles in the past 22 days. They also must be free of a cold, diarrhea, cough, fever, sore throat, rash, runny nose or vomiting. When the results of the health screen are satisfactory, the completed questionnaire is taken to the nurses' station for final visitation approval by unit nursing staff.
Visitor Hours for Patient Care Units
One parent, close family member or guardian is welcome to stay in a patient’s room overnight. The other parent may visit 24 hours a day. Chair beds are at bedside on most units. Blankets and pillows are available. If you stay overnight with your child, you must wear your Riley Hospital for Children at IU Health Family Pass.
Parents cannot stay at bedside in Intensive Care Units. If your child is on an Intensive Care Unit, limited overnight accommodations are available in the Pediatric Intensive Care Unit Parent Lounge areas.
Hospital Secured Hours 9 pm – 5 am
Visits during secured hours must be approved by nursing staff. Special visitor badges may be obtained at the Information Desk or the Emergency Admitting Office.
Know Before You Go
If I am sick, may I still visit a patient at Riley at IU Health?
You should not visit a patient if you are sick, especially if you have a sore throat, cold or fever.
Is smoking allowed at Riley at IU Health?
Riley at IU Health is a smoke-free campus. Smoking is not permitted anywhere on the grounds of Riley Hospital for Children or Indiana University Health.
What is the alcohol and drug policy?
Alcohol and drugs are not permitted in our facilities.
What is the firearm policy at Riley at IU Health?
Other than Indiana University Health security officers and on-duty law enforcement officers, no one may carry or have in their possession a weapon or firearm at any of our grounds or facilities. Law enforcement officers should check with IU Health security if they plan to carry a weapon while on our premises.
Lodging & Transportation
Lodging & Transportation
Lodging
ProCare Discounted Lodging
ProCare offers discounted rates to Riley at IU Health patients, families, visitors and employees at leading hotels—with hotels to fit everyone’s needs. Hotels are located in and around downtown Indianapolis with easy access to Riley Hospital for Children at IU Health.
There are three easy ways to book:
- In person. This personal service is available at the information desk in the Riley Outpatient Center at IU Health.
- By phone. If you need to contact the hotels directly, ask for the “ProCare Rate” when making your reservation. We do all the work—just give us a call, tell us what you are looking for and we will take care of the rest. Call the ProCare Concierge at 317.974.2039 or 800.974.2039. A concierge is available Monday – Friday, 8 am – 7 pm.
- Online. Book your reservation by visiting ProCare online.
Download our brochure for a full listing of hotels.
The ProCare Network is an Indiana University Health partnership.
Ronald McDonald House Charities of Central Indiana
Ronald McDonald House Charities of Central Indiana consists of two locations with distinct functions to meet the varying needs of the families we serve. Visit us to learn how we can be your "home-away-from-home."
Transportation
IU Health Shuttle Service
The IU Health shuttle service connects Riley Hospital for Children at IU Health to additional IU Health facilities downtown, including IU Health Methodist Hospital. The shuttle service is free and open to the public as well as members of our healthcare team. Multiple shuttles run during peak hours and each shuttle can accommodate up to 30 riders, minimizing wait times and ensuring efficient service. Riders have the option to take the downtown route, which stops at six IU Health facilities, or the express route which stops at three locations. Riders can track the progress of the shuttles via the online tracker at iuhealth.doublemap.com.
The Downtown Route runs:
- Monday through Friday 6 am – 8 pm
- Saturday, 8 am – 5 pm
- No service on Sundays
The Express Route runs:
- Monday – Friday, 7 am – 6 pm
- No service Saturday or Sunday
Wagons
Wagons are available to transport small children or infants within the hospital. They are located in the lobbies of the Riley Hospital for Children Simon Family Tower and the Riley Outpatient Center. You may also request one through your child’s nursing unit. Bedding may also be requested through the nursing unit or a clean blue sheet may be obtained at the information desk if one has not already been provided.
Bus Schedules
City buses run daily from Riley Hospital for Children at IU Health to downtown Indianapolis. Bus schedules are available at the Information Desk. Accessible transportation for persons with disabilities is listed.
Patient Rooms
Patient rooms in nursing units have chair beds to accommodate parents and caregivers who stay the night. Phones are provided at bedside on most units, but do not receive incoming calls between 9 pm and 7 am. Pediatric Intensive Care Units have phones in ICU Parent Lounge areas. A telecommunications device (TTY/TDD) for the hearing impaired is also available for bedside use. Your child's nurse can arrange this service at your request. If an amplified phone is needed, please ask your child's nurse to order one.
TVs are provided free of charge in each patient room. VCRs and telecaption decoders for the hearing impaired are also available. Riley Hospital for Children at IU Health has its own television programming on Channel 5-JWRTV. Your child's nurse or a Child Life specialist can help you reserve a VCR or decoder and provide information about the Channel 5 schedule.
We offer free, wireless Internet access throughout the hospital. To access the network, select the "IUH Public" option on your device.
Health Professionals
Ancillary Services
Pharmacy
The Indiana University Health Retail Pharmacy provides prescription medications to patients after they are discharged from the hospital.
IU Health Retail Pharmacy
Riley Outpatient Center
Room 1201
705 Riley Hospital Drive
Indianapolis, IN 46202
We have several additional locations throughout the state.
| Monday – Friday | 7 am – 6 pm |
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Radiology
The pediatric radiology team helps diagnose conditions and injuries in infants, children and adolescents. To schedule an appointment, please call 317.962.3580. Call center hours are 7 am to 4:45 pm. General x-rays do not require an appointment and are available on a walk-in basis.
Radiology Department
Riley Outpatient Center
First Floor
705 Riley Hospital Drive
Indianapolis, IN 46202
Outpatient MRI (Magnetic Resonance Imaging)
Riley Hospital for Children Simon Family Tower
705 Riley Hospital Drive
Indianapolis, IN 46202
| Radiology Department: Monday – Friday | 7:30 am – 5 pm |
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| Outpatient MRI: Monday – Friday | 6:30 am – 7 pm |
Labs
Laboratory testing and pathology services help physicians complete your child’s diagnosis and treatment as quickly as possible.
Outpatient Blood Draw
Riley Hospital for Children Simon Family Tower
Room 1671
705 Riley Hospital Drive
Indianapolis, IN 46202
| Monday – Friday | 7 am – 5:30 pm |
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Amenities
Amenities
Dining
Riley Hospital for Children at Indiana University Health offers a variety of nutritious meal options to patients and guests at several locations on or near our campus.
Riley Hospital for Children Cafeteria
The cafeteria at Riley Hospital for Children will be closed for renovations starting September 16, 2019 and continue until May 2020. These renovations are part of the larger Riley Maternity & Newborn Health Center project currently underway at the hospital.
Patient room service will remain uninterrupted and our other dining options remain open under their normal hours of operation.
| Closed | Sept. 2019 - May 2020 |
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Red Wagon Café
A full service grab-and-go café, the Red Wagon Café offers hot entrees, specialty sandwiches, made-to-order salads and gourmet soups. The café also features a convenience store where you can find bags of fruits and veggies, milk, eggs and other food and beverages.
The Red Wagon Café is located in the main lobby of the Simon Family Tower.
| Daily | 6:30 am – 2:30 am |
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Patio Café at Riley Outpatient Center
The Patio Café offers many items, including wraps, sandwiches and soup.
The Patio Café is located on the first floor of the Riley Outpatient Center at IU Health.
| Monday – Friday | 11 am – 2 pm |
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Copper Moon Coffee
Copper Moon Coffee features a rotating menu of cold and hot beverage and food items, including specialty coffees and blended drinks, pastries, salads, fresh fruits and healthy snacks.
Copper Moon is located on the first floor, close to the main cafeteria.
| Monday – Friday | 6 am – 9 pm |
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| Saturday – Sunday | 6 am – 11 am |
Nature's Table
Nature’s Table offers a wide variety of healthy food choices, including wraps, salads, protein bowls, a full breakfast menu and items to please children.
Located on the first floor, next to the cafeteria.
| Monday – Friday | 6 am – 9 pm |
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| Saturday and Sunday | 10 am – 5 pm |
Vending Machines
Vending machines are located throughout the hospital.
Patient Meals
Your child’s meals are available through room service. We offer many options to meet each patient’s dietary requirements, which are set by a physician. To place an order, dial 49575 from your child’s hospital room or call 317.944.9575. You can place an order seven days a week, 6:30 am – 7:30 pm. Breakfast is served all day. Lunch and dinner items are served 11 am – 7:30 pm. Allow 45 minutes from the time you place an order for your child’s tray to arrive. If you have questions about meals, or you want to order ahead or place an order for more than one meal at a time, contact us at 317.944.9575.
Invite a visitor or family member to eat with you
Invite a visitor or family member to eat with you. Guests are welcome to dine with patients and may order guest trays through the Classic Cuisine call center. Trays may be ordered at the same time as patient trays or anytime during operating hours. Guest trays are $6.95 per tray and payment can now be taken at the bedside. Classic Cuisine uses mobile credit/debit card readers to take payment for the trays at time of delivery. This option now allows for parents and family members to remain at the patient’s bedside throughout the hospital stay. For guests using cash, meal tickets must be purchased in the Red Wagon Café.
IUPUI Campus Food Services
There is a food court at the IUPUI Campus Center with several quick service restaurants. Ask for a list of these restaurants and their hours at the Information Desk.
Retail
Retail and banking options are available nearby for your convenience.
Raggedy Man's Gift Shop
Riley Hospital for Children at IU Health
Room 1955
705 Riley Hospital Drive
Indianapolis, IN 46202
The gift shop is located within Riley Hospital for Children at IU Health outside the main atrium. To order or send a gift, call 317.944.8713. The gift shop offers free delivery anywhere on the campus of Riley Hospital for Children at IU Health. MasterCard, Visa, American Express and Discover are accepted.
| Monday – Friday | 9 am – 8 pm |
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| Saturday and Sunday | 12 – 5 pm |
Indiana Members Credit Union Alliance One ATM
Two locations:
- At the cafeteria entrance
- In the Riley Outpatient Center near the gift shop.
Both machines offer $10 and $20 denominations, with a $10 minimum withdrawal.
A Bank One-Indiana MoneyMover (Plus System) ATM
Located in a booth next to Regenstrief Health Center, across the street and just north of Riley Hospital for Children at IU Health.
A National City Bank Money Center (Cirrus/Plus systems) ATM
Two locations:
- In the surgery waiting area of the Indiana University Health Hospital, near the administrative offices on the first floor.
- In the Union Building of the IUPUI campus on the second floor, near the bookstore.
Check Cashing
While your child is an inpatient, you can cash one check per day in the Admitting Office at Riley Hospital for Children at IU Health, Monday – Friday, 8 am – 4:30 pm. There is a $25 personal/travelers check limit. When the Admitting Office is closed, the Emergency Admitting Office at Riley Hospital for Children at IU Health will cash your checks. Ask our Information Desk staff for information about area banks.
Safety Store
Our safety store sells a wide variety of products designed to protect children and promote safety. Stop by our store or visit us online for more information.
Riley Outpatient Center
705 Riley Hospital Drive
Indianapolis, IN 46202
Phone (Primary): 317.944.6565
Phone (Secondary): 888.365.2022
| Monday – Friday | 9 am – 4 pm |
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