What to Expect from a Scheduled Virtual Visit

If you or your child have not experienced a virtual visit before, you might not know what to expect. Your child’s provider will provide you with instructions on how to connect and if there is anything you need to do in advance of the visit. Be sure to also ask if there are any tests, such as bloodwork, that need to be completed before the scheduled appointment.

To find an IU Health outpatient lab near you, visit: iuhealth.org/findlabs

To find an IU Health radiology office near you, visit: iuhealth.org/findradiology

For all virtual visits, our teams ask that you plan to join the service your child’s provider is using at least 10 minutes before the scheduled time, just as you would for an in-person appointment.

IU Health Virtual Visits

As part of Indiana University Health, Riley at IU Health has access to the IU Health Virtual Visits -app. If your child’s provider is using this service, here are the steps you’ll take so your child’s appointment runs smoothly. Our team recommends doing the first three steps the day before the appointment, if possible, to allow time for any unexpected issues.

Make sure your device meets the requirements for the visit
Download the free IU Health Virtual Visits app (Google Play for Android devices or App Store for Apple devices) or enroll on your computer
Enroll by creating a free login and completing your profile
At least 10 minutes before your child’s appointment, you will:
1. Open the Virtual Visits app or go to iuhealthvideovisit.org on your desktop computer to log in
2. Once logged in, you’ll select the calendar icon at the bottom of the screen. The appointment with your child’s provider will be at the top of the screen. Select the appointment to begin the visit & select get started.
3. Verify your information is correct and select continue
4. Fill out the information for your child’s appointment such as the reason for the visit, an image if it’s necessary to the appointment, the pharmacy for any necessary medications, and acknowledge the privacy practices and informed consent.
5. You’ll be placed in a virtual waiting room where your child’s doctor will connect with you

You can also view or print these instructions.

If your child's provider is using a different virtual visits platform, you will receive instructions directly from your provider on how best to access to the visit.

Other Services

Some providers may use other services, such as a phone call for your child’s appointment. It’s important when scheduling your child’s virtual visit that you confirm with the office what service their provider will use. This will allow you to prepare for the appointment and make sure your device can support the service without needing updates at the time of the appointment.

Making the Most of a Virtual Visit

Virtual visits may be available for both new and established patients. Call the provider you’d like to schedule with directly to see if a virtual visit is right for your child’s appointment.

To make the most out of your virtual visit plan as you would for an in-person appointment. However, there are a few things to make sure you have before your child’s scheduled appointment:

Ensure your device is fully charged or connected to a power supply to avoid any interruptions during the visit
Find a quiet, well-lit space
Be prepared to give your child’s current height and weight if you’re able to do so

If you have questions you’d like to ask during the appointment, such as medications, additional concerns, it might be helpful to write them down before the visit to reference during the appointment.

On-Demand Virtual Visits

IU Health also offers On-Demand Virtual Visits for anyone in Indiana 2 years of age or older 24-hours a day, 7 days a week. You can get the care your child needs for common conditions like:

Diarrhea, heartburn, nausea and vomiting
Cuts, scrapes, sprains, bruises, burns and insect bites
Hives, pink eye and rash
Infections, including bladder, yeast or urinary tract infection

To learn more, visit iuhealth.org/virtualvisits.

Key Points to Remember

To schedule or see if a virtual visit will work for your child’s appointment, call their provider directly. You can find their number using our online provider directory.
When scheduling a virtual visit, make sure to ask what service they will be using so you can prepare your device before the appointment.
Make sure your device is fully charged or connected to a power supply.
On the day of your child’s appointment, be sure that you plan to join the appointment at least 10 minutes prior to the scheduled time.