At IU Health, we are committed to providing an exceptional experience to every patient.
As part of that commitment, we now post our providers’ patient experience ratings online. All ratings are submitted by actual patients. The score is an average of all responses to the ‘would you recommend this providers’ office’ question on our nationally-recognized NRC Health Patient Experience Survey that was updated in January 2018. For surveys taken prior to that date, responses to the previous ‘overall rating’ question are used to calculate the score.
We survey all patients who provide us a valid email and/or phone number within 24-48 hours after their visit.
We believe more data provides a more accurate picture. That’s why we require a minimum of 30 patient surveys per provider before we post a provider’s rating. Over time, the number of rated physicians will increase.