The Neonatal Intensive Care Units (NICUs) at Riley Hospital for Children and IU Health Methodist Hospital are putting visitor restrictions in place starting Monday, Nov. 18th. Only visits by parents plus four designated adults identified by the parents will be allowed on the NICU floor.
Siblings and children under 18 will not be permitted. These restrictions minimize risk of infection to patients already at risk and will be in place through spring 2020.
We are committed to providing an exceptional experience to every patient.
As part of our commitment to our patients, IU Health posts providers’ patient experience ratings and comments online. IU Health also publishes patient experience ratings for locations. All ratings are submitted by actual patients.
The overall provider and location ratings are an average of all responses to the "Would you recommend this provider's office?" question on our nationally-recognized NRC Health Patient Experience Survey that was updated in January 2018.
For surveys taken prior to that date, responses to the previous "overall rating" question are used to calculate the score.
In addition, scores are also displayed for providers based on survey responses on the following topics:
We survey all patients who provide us a valid email and/or phone number within 24 to 48 hours after their visit. The NRC Health Patient Experience Survey is independently conducted.
As part of the survey, we ask patients "What is the primary reason for your score?". Prior to publishing, the comments are reviewed for profane, incoherent and defamatory language. Comments are also updated when necessary to remove personal health information (PHI).
We believe more data provides a more accurate picture. That’s why we require a minimum of 30 patient surveys before we post a ratings and comments for a provider or ratings fora location. Over time, the number of rated doctors and locations will increase.