If you're a little nervous about appointments, rest assured; it's safe to resume your child's care

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Riley Children’s Health is here to serve children and their families and to safely meet their primary and specialty care needs.

Amid the COVID-19 pandemic, we had to make the difficult decision to limit non-emergency procedures and surgeries, and to reschedule or transition most in-person appointments. We’re now working hard to get to our “next normal” in a safe environment for our patients, families and team members.

This is what you can expect.

In-person appointments

We continued to care for patients in need of emergency care during the initial COVID-19 crisis. We are now re-opening our specialty care offices to a small number of non-emergency patients as well. For office visits, the following safety measures are in place:

  • All patients are screened for COVID-19 symptoms prior to their visit and at the entrance.
  • All team member, parents/guardians and patients are required to wear masks, which we provide.
  • Enhanced cleaning protocols are now standard.
  • Waiting room furniture has been spaced for social distancing, and we ask that only one parent/guardian (if possible) accompany the patient.

Our primary care offices remained open for well-child immunizations for children 0-2 and are now re-opening more broadly. It’s important for your children to maintain their well-child vaccination schedules. Our primary care offices are set up to safely meet this need, now and moving forward, and will follow the safety measures listed above.

Resuming postponed procedures and surgeries

We are currently resuming some of the procedures and surgeries that were postponed due to the COVID-19 pandemic. If your child had a procedure or surgery postponed in the last few weeks and your physician has decided your child may now safely have the procedure/surgery, you will be contacted by your physician’s office to reschedule. There are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and will be calling soon.

In addition to the safety measures listed above, we may also test a limited number of patients for COVID-19, depending on the type of surgery/procedure they will have. Additionally, inpatient visitor restrictions remain: only one parent/guardian may accompany the patient, with two designated parents/guardians on file.

Virtual visits

Virtual visits remain an option for patients to access primary and specialty care from the comfort of their own homes. For each appointment, our team will work with you to determine the best way for your child to safely access care. If you would like to schedule a virtual visit for specialty care, please consult your child's primary care provider for a referral or use the Riley Children’s Health provider directory to find a doctor and their office number to call today.

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