When you or your child needs care, clear communication matters. We want to make sure you get the information you need when you need it about your healthcare.
Spoken and Written Language Services
If you speak a language other than English, or if you are hard of hearing or need a sign language interpreter, you can request an interpreter at no cost. Trained medical interpreters are available 24 hours a day, 7 days a week in more than 250 languages, including American Sign Language. You can request an interpreter at any time during your inpatient or outpatient visit at Riley Children’s Health.
You can get help in person, by phone or by video. We also can provide written translations of vital healthcare documents and instructions.
How to Ask for an Interpreter
Connecting with an interpreter is easy:
- For appointments: When you schedule an appointment with Riley Children’s, let the scheduler know you need an interpreter.
- In the hospital: If you or your child are in the Emergency Department or staying overnight in the hospital, you can ask for an interpreter at any time.
- At home: If you have questions once you are home, call the IU Health Operator at 317.944.5000. Press 9 to speak with an interpreter or ask the operator for help.
If you or your child has other communication needs, please let your care team know. Our goal is to deliver safe, high-quality and compassionate care to every patient and their family.