Skip to Main Content
Hospital Visitor Guidelines

Riley Children's Health has implemented hospital inpatient visitor restrictions to protect patients and help prevent the spread of respiratory viruses. View full details for Riley Hospital for Children at IU Health and Riley Children's Health at IU Health North.

Mobile sized logo
  • 317.944.5000
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
    • Find a Career
    • Health Information
    • Find a Doctor
    • Departments & Programs
    • Support Services
    • Contact & Locations
    • Refer a Patient
    • My IU Health Patient Portal
  • Search
Riley Children's Health
  • 317.944.5000
  • My IU Health Patient Portal
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
    • Find a Career
  • Search
Search
    • Schedule an Appointment
    • Refer a Patient
    • Plan My Visit
    • Pay a Bill
    • Make a Donation
    • Volunteer
    • Find a Career
  • Health Information
  • Find a Doctor
  • Departments & Programs
  • Support Services
  • Contact & Locations
  • My IU Health Patient Portal
  • General Information
    317.944.5000
  • Health Information
  • Find a Doctor
  • Departments & Programs
  • Support Services
  • Contact & Locations
Riley Children's Health

Financial Assistance Program

Supportservices Banner Financialassistance

Certified Indiana Navigator

888.531.3004

View All Support Services

  • English
  • Español

Riley Children's Health is committed to providing you with medically necessary and emergency care regardless of your ability to pay. Assistance is available through programs such as Medicaid and IU Health Financial Assistance.

Financial Counseling

IU Health Patient Financial Counselors are certified Indiana Navigators. They can assist you with information and help you with applications for various health coverage programs. These include:

  • The Healthy Indiana Plan (HIP) for low income adults 19-64 years old
  • Hoosier Healthwise (HHW) for children under age 19, pregnant women, and low-income families
  • Medicaid programs for the Aged, Blind and Disabled
  • COBRA for the recently unemployed
  • Supplemental Nutrition Assistance Program (SNAP)
  • IU Health’s Financial Assistance Program

To learn more about these programs and see if you qualify, please contact one of our financial counselors.

Contact Us

Fill out the contact form to request a consultation. You can also reach us by phone or email:

  • Phone: 888.531.3004 (Monday-Friday, 8am - 4:30pm)
  • Email: financialcounseling@iuhealth.org

IU Health Financial Assistance Policy

If you are an Indiana resident, as defined in the IU Health Financial Assistance Policy, who receives Qualifying Care - you may be eligible to receive additional assistance if paying your medical bills is a financial hardship and you apply. If you meet the Federal Poverty Level (FPL) criteria, you may be eligible for financial assistance up to the full amount of your medical bill. If your income is above the FPL criteria, but the amount you owe is more than 5% of your annual household income, you may be eligible for a discount to reduce your patient balance to 5% of your annual income.

To be considered for financial assistance, please complete and submit a complete application for financial assistance. Additionally, view a plain language summary of our financial assistance policy.

Note: Complete Financial Assistance Applications should include all required attachments and information in order to be considered valid. Indiana University Health may determine that you qualify for additional assistance and aid you in the completion of an application for state assistance programs including Medicaid and the Healthy Indiana Plan. If financial assistance is approved, you will receive written notification and an updated statement with your reduced balance, if applicable.

IU Health’s Financial Assistance Policy does not cover individual physician charges. A listing of all providers who render services at an IU Health facility and whose individual professional charges are not covered by this Financial Assistance Policy, along with a list of any services that are not covered by this Financial Assistance Policy, is available to download here (XLS) and was updated on Feb. 5, 2025.

No patient approved for financial assistance due to financial hardship will be charged more than the amounts generally billed to patients who have insurance coverage for similar care provided at the respective IU Health hospital facility where the patient received services.

Financial Assistance Documents

The Language Services Department is available to assist with translation services in 200 languages 24/7 year-round. Please call 1.877.746.4674 for assistance. Translated copies of the policy, plain language summary and application are available in the following languages:

Financial Assistance Policy

العربية | ျမန္မာ | Burmese-Falam | Hakha | 中文 | Español

Plain Language Summary

العربية | ျမန္မာ | Burmese-Falam | Hakha | 中文 | Español

Financial Assistance Application

العربية | ျမန္မာ | Burmese-Falam | Hakha | 中文 | Español

2025 Methodology for the Calculation of the Amounts Generally Billed (AGB)

Indiana University Health (IU Health) limits the amounts charged to all Uninsured Patients to not more than the AGB to patients who have insurance coverage for such care at the respective IU Health hospital facility where the patient received services.

IU Health employs the look-back method as the basis for calculating the AGB at each IU Health hospital facility. The AGB is calculated annually and is based on the annual average reimbursement received from all commercial health insurers and Medicare fee-for-service.

The AGB is calculated annually and is unique for each separately licensed IU Health facility covered under IU Health's Financial Assistance Policy. The AGB for Riley at IU Health for 2025 is 29.02 percent. The AGB discount is 100 percent minus the AGB, or 70.98 percent for Riley at IU Health. This AGB discount will be applied to an uninsured patient's qualifying facility services only.

The above-mentioned AGB will be reflected on a qualifying patient’s monthly invoicing statements. All questions on a patient's outstanding account balance may be directed to IU Health's Customer Service Department. IU Health Customer Service representatives are available via telephone Monday through Friday, excluding major holidays, from 8 am — 7 pm Eastern Time.

View All Support Services
Riley Children's Health Indiana University School of Medicine
Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2023-24

©2025 Riley Hospital for Children at
Indiana University Health
Find adult services at iuhealth.org

Get Informed

  • About Riley Children's Health
  • Research & Innovation
  • Health Professionals
  • Medical Education
  • Newsroom
  • Riley Connections Blog
  • Legal Notices

I Want To…

  • Schedule an Appointment
  • Refer a Patient
  • Plan My Visit
  • Pay a Bill
  • Make a Donation
  • Volunteer
  • Find a Career

General Information

317.944.5000

Connect with Riley Children's Health

  • Facebook
  • Youtube
  • Linkedin
  • Instagram
  • Rss
Designated as Best Children's Hospitals by U.S. News & World Report, Ranked in 10 Specialties in 2023-24

©2025 Riley Hospital for Children at
Indiana University Health
Find adult services at iuhealth.org


Non-discrimination Notice

  • English
  • Español
  • Français
  • Burmese
  • Pennsilfaanisch Deitsch
  • 中文
  • Nederlands
  • Deutsch
  • Hakha
  • 日本語
  • Karen
  • 한국어
  • Русский
  • Tagalog
  • Tiếng Việt
  • العربية
  • हिंदी
  • ਪੰਜਾਬੀ
Back to top of the page