Riley Children's Health is committed to providing you with medically necessary and emergency care regardless of your ability to pay. Assistance is available through programs such as Medicaid and IU Health Financial Assistance.
Financial Counseling
IU Health Patient Financial Counselors are certified Indiana Navigators. They can assist you with information and help you with applications for various health coverage programs. These include:
- The Healthy Indiana Plan (HIP) for low income adults 19-64 years old
- Hoosier Healthwise (HHW) for children under age 19, pregnant women, and low-income families
- Medicaid programs for the Aged, Blind and Disabled
- COBRA for the recently unemployed
- Supplemental Nutrition Assistance Program (SNAP)
- IU Health’s Financial Assistance Program
To learn more about these programs and see if you qualify, please contact one of our financial counselors.
Contact Us
Fill out the contact form to request a consultation. You can also reach us by phone or email:
- Phone: 888.531.3004 (Monday-Friday, 8am - 4:30pm)
- Email: financialcounseling@iuhealth.org
IU Health Financial Assistance Policy
If you are an Indiana resident, as defined in the IU Health Financial Assistance Policy, who receives care via the emergency room, direct admission from a physician's office or transfer from another hospital, you may be eligible to receive additional assistance if paying your medical bills is a financial hardship and you apply. If you meet Federal Poverty Level criteria, you may be eligible for financial assistance up to the full amount of your medical bill.
To be considered for financial assistance, please complete and submit a complete application for financial assistance. Additionally, view a plain language summary of our financial assistance policy.
Note: Complete Financial Assistance Applications should include all required attachments and information in order to be considered valid. Indiana University Health may determine that you qualify for additional assistance and aid you in the completion of an application for state assistance programs including Medicaid and the Healthy Indiana Plan. If financial assistance is approved, you will receive written notification and an updated statement with your reduced balance, if applicable.
IU Health’s Financial Assistance Policy does not cover individual physician charges. A listing of all providers who render services at an IU Health facility and whose individual professional charges are not covered by this Financial Assistance Policy, along with a list of any services that are not covered by this Financial Assistance Policy, is available to download here (XLS) and was updated on Oct. 31, 2022.
Seven IU Health hospitals are enrolled in the federal drug-pricing 340B program that enables safety-net hospitals and providers to offer outpatient drugs at a discounted rate to low-income patients. Download this PDF to learn more about the 340B Program.
No patient approved for financial assistance due to financial hardship will be charged more than the amounts generally billed to patients who have insurance coverage for similar care provided at the respective IU Health hospital facility where the patient received services.
Financial Assistance Documents
The Language Services Department is available to assist with translation services in 200 languages 24/7 year-round. Please call 1.877.746.4674 for assistance. Translated copies of the policy, plain language summary and application are available in the following languages:
Financial Assistance Policy
Arabic | Burmese | Burmese-Falam | Burmese-Hakha Chin | Mandarin/Chinese | Spanish
Plain Language Summary
Arabic | Burmese | Burmese-Falam | Burmese-Hakha Chin | Mandarin/Chinese | Spanish
Financial Assistance Application
Arabic | Burmese | Burmese-Falam | Burmese-Hakha Chin | Mandarin/Chinese | Spanish
2023 Methodology for the Calculation of the Amounts Generally Billed (AGB)
Indiana University Health (IU Health) limits the amounts charged to all Uninsured Patients to not more than the AGB to patients who have insurance coverage for such care at the respective IU Health hospital facility where the patient received services.
IU Health employs the look-back method as the basis for calculating the AGB at each IU Health hospital facility. The AGB is calculated annually and is based on the annual average reimbursement received from all commercial health insurers and Medicare fee-for-service.
The AGB is calculated annually and is unique for each separately licensed IU Health facility covered under IU Health's Financial Assistance Policy. The AGB for Riley at IU Health for 2023 is 31.47 percent. The AGB discount is 100 percent minus the AGB, or 68.53 percent for Riley at IU Health. This AGB discount will be applied to an uninsured patient's qualifying facility services only.
The above-mentioned AGB will be reflected on a qualifying patient’s monthly invoicing statements. All questions on a patient's outstanding account balance may be directed to IU Health's Customer Service Department. IU Health Customer Service representatives are available via telephone Monday through Friday, excluding major holidays, from 8 am — 7 pm Eastern Time.