Financial Assistance Program

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Riley at IU Health is committed to providing patients with medically necessary and emergency care regardless of your ability to pay. Financial assistance is available through IU Health.

IU Health is committed to providing you with medically necessary and emergency care regardless of your ability to pay. Financial assistance is available through IU Health.

IU Health has established a financial assistance policy to assist eligible Indiana residents whose medical bills create a financial hardship. Please see any registration desk for a summary of this policy.

To locate information about the financial assistance policy at IU Health or to apply, please visit any IU Health hospital location or view the policy, application and a plain-language summary below. The policy, application and a plain-language summary are available to print and download in English as well as the following languages:

  • Arabic
  • Burmese
  • Hakha Chin
  • Karen
  • Mandarin Chinese
  • Spanish

To request an appointment with a certified financial navigator, or to request a free copy of the application materials by mail, please contact us by phone or online:

Online: iuhealth.org/individual-solutions
Email: individualsolutions@iuhealth.org
By phone: 1.888.531.3004

Apply for Financial Assistance

To be considered for financial assistance, please complete and submit an application.

If you are an Indiana resident, as defined in the IU Health Financial Assistance Policy, who receives care via the emergency room, direct admission from a physician's office or transfer from another hospital, you may be eligible to receive additional assistance if paying your medical bills is a financial hardship and you apply. If you meet Federal Poverty Level criteria, you may be eligible for financial assistance up to the full amount of your medical bill.

No patient approved for financial assistance due to financial hardship will be charged more than the amounts generally billed to patients who have insurance coverage for similar care provided at the respective IU Health hospital facility where the patient received services.

IU Health may determine that you qualify for financial assistance based on the financial assistance policy.

Download or print a plain language summary of this policy. The Language Services Department is available to assist with translation services in 200 languages 24/7 year-round.

Phone: 1.877.746.4674 *Requestor must indicate which IU Health Location they are calling from.

Translated copies of the policy, plain language summary, and application are available in the following languages:

Arabic

Burmese

Burmese-Falam

Burmese-Hakha Chin

Mandarin/Chinese

Spanish

Note: Complete Financial Assistance Applications should include all required attachments and information in order to be considered valid. Patients may also have to fulfill a non-refundable deposit prior to the review of their application. Indiana University Health may determine that you qualify for additional assistance and aid you in the completion of an application for state assistance programs including Medicaid and the Healthy Indiana Plan. If financial assistance is approved, you will receive written notification and an updated statement with your reduced balance, if applicable.

IU Health's Financial Assistance Policy does not cover individual physician charges. A listing of all providers who render services at an IU Health facility and whose individual professional charges are not covered by this Financial Assistance Policy, along with a list of any services that are not covered by this Financial Assistance Policy, are available here and was updated on March 31st, 2017.

How to Reach Us When Your Child is in the Hospital

The IU Health Patient Financial Navigation team is located at Registration inside Riley at IU Health. If you are on site and have questions about how to pay your hospital bills, insurance coverage options or financial assistance, ask guest relations or registration team members to talk with one of our Certified Indiana Navigators. Certified Indiana Navigators are available Monday - Friday 8 am - 5 pm.

During your child’s stay, one of our individual solutions coordinators may contact you to discuss insurance coverage options.

2020 Methodology for the Calculation of the Amounts Generally Billed (AGB)

Indiana University Health (IU Health) limits the amounts charged to all Uninsured Patients to not more than the AGB to patients who have insurance coverage for such care at the respective IU Health hospital facility where the patient received services.

IU Health employs the look-back method as the basis for calculating the AGB at each IU Health hospital facility. The AGB is calculated annually and is based on the annual average reimbursement received from all commercial health insurers and Medicare fee-for-service.

The AGB is calculated annually and is unique for each separately licensed IU Health facility covered under IU Health's Financial Assistance Policy. The AGB for Riley at IU Health for 2020 is 34.51 percent. The AGB discount is 100 percent minus the AGB, or 65.49 percent for Riley at IU Health. This AGB discount will be applied to an uninsured patient's qualifying facility services only.

The above mentioned AGB will be reflected on a qualifying patient’s monthly invoicing statements. All questions on a patient's outstanding account balance may be directed to IU Health's Customer Service Department. IU Health Customer Service representatives are available via telephone Monday through Friday, excluding major holidays, from 8 am — 7 pm Eastern Time.

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