Financial Assistance Program

Financial Assistance Policy Changes 1/1/2016

Indiana University Health is committed to providing you with medically necessary and emergency care regardless of your ability to pay. Financial assistance is available through IU Health.

IU Health has updated its financial assistance policy in response to requirements in the Federal Affordable Care Act.  With the Medicaid Expansion (Healthy Indiana Plan 2.0), nearly every Hoosier has access to healthcare coverage.  In order to properly align our policies with the new federal and state insurance coverage programs, many patients who have received financial assistance in the past will not likely continue to qualify as of January 1, 2016.

If you have received financial assistance from IU Health in the past and would like more information about these recent changes, please contact our Individual Solutions team to understand what coverage options are available to you. You can make an appointment with a Certified Indiana Navigator by contacting us in the following ways:

Online: iuhealth.org/individual-solutions
Email: individualsolutions@iuhealth.org
By phone: 1.888.531.3004

Apply for Financial Assistance

To be considered for financial assistance, please complete and submit an application.

Eligibility for financial assistance is based on your household income, number of members in your household, if you have insurance and, in some situations, your assets. If you are uninsured and your household income is less than or equal to 200% of the Federal Poverty Level and are admitted for treatment via a hospital’s emergency department, direct admission from a physician’s office, or transfer from another hospital facility, you may be eligible to receive financial assistance for your medical bills in an amount up to 100%. Uninsured patients will not be charged more than the amounts generally billed for emergency or other medically necessary care to individuals who have insurance.

IU Health may determine that you qualify for financial assistance based on the financial assistance policy.

Click here to download or print a plain language summary of this policy. The Language Services Department is available to assist with translation services in 200 languages 24/7 year-round. 

Phone: 1.877.746.4674 *Requestor must indicate which IU Health Location they are calling from.

Translated copies of the policy, plain language summary, and application are available in the following languages:

• Arabic translation of the policy, plain language summary, and application.
• Burmese translation of the policy, plain language summary, and application.
• Burmese-Falam translation of the policy, plain language summary, and application.
• Burmese-Hakha Chin translation of the policy, plain language summary, and application.
• Mandarin/Chinese translation of the policy, plain language summary, and application.
• Spanish translation of the policy, plain language summary, and application.

Note: Complete Financial Assistance Applications should include all required attachments and information in order to be considered valid. Patients may also have to fulfill a non-refundable deposit prior to the review of their application. Indiana University Health may determine that you qualify for additional assistance and aid you in the completion of an application for state assistance programs including Medicaid and the Healthy Indiana Plan. If financial assistance is approved, you will receive written notification and an updated statement with your reduced balance, if applicable.

IU Health's Financial Assistance Policy does not cover individual physician charges. A listing of all providers who render services at an IU Health facility and whose individual professional charges are not covered by this Financial Assistance Policy, along with a list of any services that are not covered by this Financial Assistance Policy, are available here and was updated on March 31st, 2017.

How to Reach Us When Your Child is in the Hospital

The IU Health Patient Financial Navigation team is located at Registration at Riley at IU Health. If you are on site and have questions about how to pay your hospital bills, insurance coverage options or financial assistance, ask guest relations or registration team members to talk with one of our Certified Indiana Navigators. Certified Indiana Navigators are available Monday - Friday 8 am - 5 pm. 

During your child’s stay, one of our individual solutions coordinators may contact you to discuss insurance coverage options.

2018 Methodology for the Calculation of the Amounts Generally Billed (AGB)

Indiana University Health (IU Health) limits the amounts charged to all Uninsured Patients to not more than the AGB to patients who have insurance coverage for such care at the respective IU Health hospital facility where the patient received services.

IU Health employs the look-back method as the basis for calculating the AGB at each IU Health hospital facility. The AGB is calculated annually and is based on the annual average reimbursement received from all commercial health insurers and Medicare fee-for-service.

The AGB is calculated annually and is unique for each separately licensed IU Health facility covered under IU Health's Financial Assistance Policy. The AGB for Riley at IU Health for 2018 is 64.76 percent. This AGB discount will be applied to an uninsured patient's qualifying facility services only.

The above mentioned AGB will be reflected on a qualifying patient’s monthly invoicing statements. All questions on a patient's outstanding account balance may be directed to IU Health's Customer Service Department. IU Health Customer Service representatives are available via telephone Monday through Friday, excluding major holidays, from 8 am — 7 pm Eastern Time.