To You, Our Valued Parents, Patients and Caregivers:
No matter what’s going on in the world, your family deserves to access the highest quality of care when you need it and with convenience.
That’s why we recently increased the availability of appointments you can book online, so you can quickly and conveniently book virtual or in-person appointments with our highly skilled providers. Taking care of your and your children’s health is more important than ever, and it’s just one of the ways we’re here to offer support.
We are also here to help you access care, no matter what your family’s financial situation might be. If you find yourself facing financial difficulties, please reach out. When you get a bill for past care, you can call the phone number on the bill to talk about flexible payment options and other financial assistance available at IU Health. Before you receive care, you can request a cost estimate or you can contact our Financial Assistance team to learn about how to apply for financial assistance.
FAQs about accessing the highest quality of care when you need it
Q: Can I make an appointment with my child’s primary care doctor or specialist?
A: We are ready to take care of your child for any care they need, from annual check-ups with their primary care doctor to specialist visits with one of our top-ranked pediatric specialists. We’re seeing patients through virtual visits or in-office appointments, based on your situation and comfort level. Call your doctor or find a provider and we will recommend a care setting based on your child’s needs.
Q: What is the Riley Children’s Health Safe Care Pledge?
A: The Safe Care Pledge is our commitment to ensuring the safety of our patients, team and communities. It includes:
- A universal mask policy
- Limited waiting room time
- Social distancing
- Continually disinfecting
We also ask that only one parent/guardian (no siblings, other family members or friends) accompany a child to their appointment to minimize the number of people in our facilities. For those patients requiring an inpatient stay, patients may only have one visitor (a legal guardian) in the building at a time, with a few exceptions.
When it comes to helping you maintain your family’s health in light of the ongoing pandemic, our best medical advice continues to include frequent hand-washing, social distancing and wearing a mask when you aren’t able to social distance and it is age appropriate. (Children younger than 2 should NOT wear masks for safety reasons.)
Please stay safe, and be well.
President and CEO