Riley Hospital for Children at IU Health is introducing a new guest and visitor check-in process this week, making it easier for everyone to know who is who and why they are in the hospital.
The process is part of always-evolving security enhancements at the hospital, where the aim is to create the safest possible environment for everyone--patients, visitors, guests and team members alike.
Guest Relations is the frontline meet-and-greet team for outpatient clinic and hospital visitors and other guests, stationed at Riley’s main entrances. They identify visitors by their Riley destination and offer ID stickers and passes for the appropriate locations in the hospital.
Nearby, IU Health Police conduct security screenings before visitors move on to either outpatient or inpatient areas of the Riley campus.
On hospital units, in clinics and around hallways at Riley, team members and police officers help check on and guide visitors and guests to the right locations based on their identification stickers and passes.