To You, Our Valued Parents, Patients and Caregivers:
There are hopeful signs that we are reaching a new phase in the coronavirus pandemic. At the same time, safety remains critically important. At Riley Children’s Health, nothing is more important to us than your health and safety, today and each day moving forward.
In the latest survey with IU Health, many of you shared concerns about visiting doctor’s offices, and whether it could expose you or your loved ones to COVID-19. Time spent in waiting areas and whether all patients would be required to wear masks were at the forefront of those concerns.
We want to assure you that we are taking every precaution to make our spaces safe for all patients. We are diligently adapting our waiting area processes, so that patients spend little or no time waiting to see a provider. Everyone in our hospital and offices is required to wear a mask, which we will provide. Virtual visits are also still an option for accessing care, with hundreds of highly skilled doctors across specialties available for virtual appointments. And we remain committed to listening to you and responding to your concerns.
Your questions about how Riley Children's Health is taking steps to keep patients safe
Q: What is Riley Children’s Health doing to make sure I’m spending minimal time in waiting areas?
A: We are working hard to significantly decrease—and in many cases, totally eliminate—the time spent in our waiting areas. We are doing so by limiting the number of appointments at any given facility or office. If a patient does need to wait, our waiting areas have been reconfigured to support social distancing.
We also continue work with patients and families to find innovative solutions to meet their needs. For example, if a short wait is necessary at the Riley Retail Pharmacy in the Riley Outpatient Center, families can choose in-car waiting for curbside pick-up at the Outpatient Center entrance, or free at-home delivery. For those who prefer to wait in their car, pharmacy staff will call by phone when prescriptions are ready, then meet drivers curbside for a prescription hand-off.
Q: Are patients and parents/guardians required to wear masks?
A: Yes, all patients and parents/guardians are required to wear masks, which we provide at no cost at the entrance to our buildings. Please remember, children younger than 2 should NOT wear masks for safety reasons.
Learn more about alternative options from Dr. Emily Scott, a Pediatric Hospitalist at Riley.
Q: What else is Riley Children’s Health doing to make it safe for my child to get care?
A: In addition to minimizing wait times and requiring everyone coming into the building to wear a mask, all doctors and team members wear masks in all offices and hospitals. We also continue to follow our strict policies and procedures for cleaning surfaces, as well as screening patients for COVID-19 symptoms at all entrances.
As always, our number one priority is to make sure you are safely cared for and well-informed. We have created a quick survey for you tell us how we can best serve you.
For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our COVID-19 Resource Center or follow us on Facebook and Twitter.
We are vigilantly monitoring the situation, and continuously adapting our plan and procedures to safely meet your needs. Rest assured, we will do everything possible to protect and care for you and your family.
President and CEO