To You, Our Valued Parents, Patients and Caregivers:
Thank you for your continued confidence and trust in IU Health and Riley Children’s Health, and for your patience through the coronavirus outbreak. Though we don’t know when we will arrive at “the next normal,” we are beginning to see an encouraging path forward.
As you may have heard last week, the State of Indiana is allowing hospitals and surgery centers to resume some elective surgeries. I am pleased to announce that IU Health, including Riley Hospital for Children and Riley Outpatient Surgery Center, is planning to resume some elective surgeries for our patients starting May 4. While we’re excited for this opportunity to begin additional procedures, our patient and team member safety will continue to be our top priority.
What does this mean for you? If your child had an elective surgery canceled in the last few months and your physician has decided your child may now safely have the surgery, you will be contacted by your physician’s office to reschedule. There are many appointments to be rescheduled, so please don’t worry if you don’t hear from us right away. We appreciate your patience and will be calling soon. A limited number of patients may need to be tested for COVID-19 before an ear, nose and throat (ENT) or neurosurgery procedures. Testing will be discussed if it is necessary for your child.
We appreciate your patience as we work to reschedule appointments and care for the healthcare needs of all of our patients. Rest assured that our team will address any concerns you may have regarding surgery prior to scheduling. If you have questions, or your child’s condition changes, please contact your physician’s office.
Answers to our patients’ frequently asked questions
Q: What is Riley Children’s Health and IU Health doing to continue to provide safe access to quality care during the coronavirus pandemic?
A: Our team will work with you to determine the best way to safely care for your child, and we will do our very best to schedule an appointment that best meets your needs.
As I’ve shared earlier, we have dramatically expanded our virtual visits for primary and specialty care. Our provider directory will help you find a Riley physician who offers virtual visits. By calling the phone number listed in the provider directory, we will be able to find a time that works best for your schedule and answer any questions you may have about conducting an online appointment from your smart phone, tablet or computer.
Also, it’s important for your children to maintain their well-child vaccination scheduled. Our primary care offices are set up to safely meet this need, now and moving forward.
Additionally, IU Health Urgent Care centers can see patients safely with brief, socially distanced waiting, so you can be in and out as quickly as possible. Find a location near you and save your spot in line.
Q: How do I get tested for COVID-19?
A: General public testing is not available at this time because testing resources are limited. If you or your child are experiencing COVID-19 symptoms, or think you/they may have the virus, you can use the free on-demand IU Health Virtual Visit app or call your primary care doctor to schedule a virtual appointment. Symptoms include a new cough, shortness of breath, fever, chills, muscle pains, headache, sore throat, diarrhea, nausea or new loss of taste or smell within the last 14 days. Once screened, we will help you take the appropriate next step, based on your or your child’s symptoms.
Visit the IU Health Coronavirus Resource Center to learn more about the progress that has been made in COVID-19 testing. And please stay vigilant in following the medical advice of expert physicians by practicing handwashing and social distancing.
The past few weeks have brought many changes, and there surely will be more changes in the weeks to come. We appreciate your ongoing patience, confidence and trust. Whatever comes our way, we will continue to do our absolute best for you, your health and safety, rest assured.
President and CEO