To You, Our Valued Parents, Patients and Caregivers:
Rest assured that in times like these, Indiana University Health and Riley Children’s Health stand ready for whatever comes our way. Our frontline leaders and behind-the-scenes experts are changing procedures and continually innovating to meet the challenges of each new day.
You may also find yourself dealing with new challenges too, and we know those concerns may reach beyond your family’s physical health. You may be facing financial difficulties as a result of the measures taken by federal and state governments to slow the spread of the virus. That’s why, in mid-March, IU Health began notifying patients that we are providing a grace period on minimum monthly payments, and patients can choose to delay payment without consequence. As the pandemic continues, we are extending that grace period for an additional month. More information can be found in the IU Health Resource Center.
Answers to your top questions, based on your feedback
Q. My child has a health concern, but it’s not related to COVID-19. What should I do?
A: As I shared last week, most of our Riley physicians are supporting patients with virtual visits, including our primary care pediatricians in Central Indiana, Lafayette and Muncie. Visit the Primary Care department page to find a highly skilled primary care provider, and call the provider’s office to schedule a virtual visit. Our team will be able to answer any questions you may have about conducting an online appointment from your smart phone, tablet or computer.
For appointments with our Riley specialists, each team will work with you to determine the best way to safely care for your child – be it virtual, via phone, urgently in-person or at a later date. If you would like to schedule an appointment, please work with your primary care provider for a referral or use the Riley Children’s Health provider directory to find a doctor and their office number to call today.
Q: How do I get tested for COVID-19?
A: General public testing is not available at this time because testing resources are limited. If you or your child are experiencing symptoms or think you may have the virus, you can use the free on-demand IU Health Virtual Visit Screening or call your primary care doctor to schedule a virtual appointment. Symptoms to watch for, for both you and your children, include a new cough, fever, shortness of breath, sore throat, vomiting, diarrhea or muscles aches within the past 14 days. Once screened, we will help you take the appropriate next step, based on your or your child’s symptoms.
However, if your child is experiencing high fevers that are difficult to control with acetaminophen (Tylenol) and/or ibuprofen (Advil), you should call their primary care provider immediately. Any time your child is having difficulty breathing, is vomiting, is not keeping down fluids or has a temperature above 104 degrees, it is time to seek help and visit the nearest emergency room. The healthcare team will decide if your child needs to be tested for COVID-19 or other respiratory viruses.
We continue to increase testing availability week-by-week. To date, IU Health has tested more than 14,500 healthcare workers and ill Hoosiers. Visit the IU Health Coronavirus Resource Center to learn more about the progress that has been made in COVID-19 testing.
As the pandemic goes on, we are committed to providing you information you can trust. The IU Health Resource Center now gives you safe, convenient access to a COVID-19 Symptom Checker. The Riley Children’s Health Online Resource Center provides advice for parents from our experts on keeping your children safe during the coronavirus pandemic and helping children cope with the disruptions in their everyday routines. You can also find information about our new mask policy within our facilities.
Please know that we will always be there for your family, and nothing will prevent this team from doing our job. Because it’s not just our job—it’s our purpose, and our mission. We won’t stop until all of us will be able to rest, assured.
President and CEO