To You, Our Valued Parents, Patients and Caregivers:
As Indiana’s only comprehensive children’s hospital, the mission of Riley Children’s Health is to serve all the children of the state. As part of IU Health, one of our key roles is to support our sister hospitals and colleagues in the best way we can. In doing so, our teams are finding new ways to adapt, keeping patient safety front and center and working to sustain a care environment where kids and their families can feel personally cared for. Please know that we are here for you and are doing everything possible to defeat this virus and protect our communities.
We at IU Health have planned well for COVID-19. We knew it was coming and have assembled leaders and experts from across our system to get ready. Our pediatric infectious disease team, led by Dr. John Christenson, is working in collaboration with colleagues on the IU Health infectious disease team, to understand the nature of the virus, measure its impact on individuals and communities, and develop our strategies to contain its spread. They deserve our deepest gratitude.
Personally, I know that my dedication to caring for patients and their families and carving out the best possible future for children in Indiana is stronger than it ever was. And as the weeks progress, I am confident that the skill and compassion of each of our team members will get us through this time as we strive to always provide you and your children with the safest, highest quality care in Indiana.
More answers to the questions you’ve asked me most recently
Q: What is IU Health and Riley Children’s Health doing to provide safe, quality care to patients who don’t have COVID-19?
A: Riley Children’s Health is committed to providing all our patients the highest quality of care. Our skilled team members are adjusting procedures to best meet the needs of everyone in our communities. Here is what you can count on:
Primary Care. We are now seeing most primary care patients virtually or by telephone when appropriate. Our team will work with you to determine the best way to safely care for you.
Urgent Care. Most IU Health urgent care centers are open and ready to see patients.
Emergency Medicine. Riley Hospital for Children at IU Health Emergency Department is open for non-COVID-19 needs and seeing patients in need of emergency care. Additionally, all IU Health Emergency Departments are available. Safety measures are in place to support your children’s potential exposure.
Specialty Care. In most cases, we’re transitioning specialty care appointments to virtual visits or by telephone, when appropriate – so we can continue to serve our patients. Urgent and critical concerns are reviewed on a case-by-case basis for in-person care.
Our team will work with you to determine the best way to safely care for you.
If you would like to schedule an appointment, please use the Riley Children’s Health provider directory to find a doctor and call today.
Q: Can I get tested for the coronavirus (COVID-19)?
A: We understand that many people are interested in getting tested and that there is a lot of confusion around testing availability and procedures. Here’s the most important information you need now on this topic:
Public testing is not available at this time because testing resources are limited. To make sure that tests are available for those most in need, we are focusing on high-risk, seriously ill patients and healthcare workers who may have come in contact with the virus. This approach matches the guidelines set by the Centers for Disease Control and Prevention and Indiana State Department of Health.
If you or your children are experiencing symptoms or think you or your children may have the virus, you should first get screened by using the free IU Health Virtual Visit app or by calling your doctor. Symptoms include: a new cough, fever, shortness of breath, sore throat, vomiting, diarrhea, or muscles aches within the past 14 days.
Q: Where can I find the latest, most accurate updates on the coronavirus (COVID-19)?
A: To provide you with the latest updates from the most trusted sources, we have created an online resource center that is updated regularly. There, you will find helpful information from our expert physicians about steps you can take to prevent the spread of the virus and how to get a free screening if you think you have it.
It’s important to know that at this time the best medical advice is simple: wash your hands and practice social distancing by staying at home, avoiding crowds and refraining from touching one another.
As always, our number one priority is to make sure you are safely cared for and also well-informed. We have created a quick survey for you to tell us which topics you’d find most relevant at this time.
If you haven’t already seen it, I encourage you to take five minutes and search for the hashtag #RileyChoosesJoy on Facebook. If you do, you’ll see rainbows popping up all over Riley Hospital for Children. It’s about spreading positivity to those around us in the midst of a challenging time. And at Riley Children’s Health and IU Health there is a lot to remain positive about – the most important being the highly skilled and courageous team members who have continued to go beyond the call to do what comes naturally to them – to keep Hoosiers and all our communities safe and healthy. We will continue to do that until we’ve beaten this virus. And beat it we will. Because when 35,000 team members work together for a common goal, there’s nothing we can’t do.
President and CEO
Indiana University Health