A special message from Dennis Murphy, President of IU Health

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06/05/2020

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To You, Our Valued Parents, Patients and Caregivers:

At this time, I know that many of us are hurt, upset, angry, and even in despair. Our children may also be feeling anxious and vulnerable by what they see happening around them during this time. Let’s extend the power of love to each other and let’s stand together. That we all say “no” to hate and injustice and cruelty wherever it manifests itself. Please know that at Riley Children’s Health we are committed, as individuals and as an organization, to treating every person with the dignity and respect that all human beings deserve. We believe Riley Children’s Health and IU Health are places where we can start to make a difference.

We are committed to always providing excellent and compassionate care to all our patients and their families, but we also know there’s more we can do to address health disparities in our communities, and we are working on doing so.

We are also committed to making care safe and accessible when you need it. The stress and anxiety of today’s world can take a toll on us, and that is true for our children as well. Therefore, it’s important to remember that we still take care of ourselves and take time for our mental and physical health, as well as the mental health of our children. As parents and guardians, we often try to shield our children, but it’s also important that we understand how they are perceiving the world during this time, and make sure we have open, age appropriate conversations to make them feel safe and secure.

FAQs from parents and caregivers about making appointments and safely accessing care

Should I put off making an appointment?

No. There’s no reason to put off making an appointment. Contact your doctor or find a doctor using our directory, and we will provide you care setting options. Based on your needs and preferences, we are ready to safely care for your family with:

  • In-person office visits across our many locations
  • Virtual visits with Riley primary care and specialty care doctors
  • Urgent Care at IU Health locations throughout Central Indiana
  • Emergency room visits for life-threatening symptoms and injuries

What steps are Riley Children’s Health taking to keep me safe if I have an in-person appointment?

The Riley Safe Care Pledge includes:

  • A universal mask mandate
  • Limited waiting room time
  • Social distancing
  • Continual disinfecting
  • Restricted visitor policies

How do I schedule an appointment?

  • Call your child's doctor to see if they recommend a virtual visit or in-person visit.
  • If your child does not have a doctor, please use our Find a Provider tool and we will recommend a care setting based on your needs.
  • If you need care now for a common condition, IU Health also offers On-Demand Virtual Visits for anyone in Indiana 2 years of age or older. To begin, go to our Virtual Visits page and click “Create a Free Login.”

For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our online resource center or follow us on Facebook and Twitter.

Thank you for your support, patience and trust. Rest assured, we will do everything possible to protect and care for you and your family to the very highest of standards.

Sincerely,

Dennis Murphy
President and CEO