To You, Our Valued Parents, Patients and Caregivers:
After many challenging weeks, I’m happy to share some encouraging updates. The number of COVID-19 cases is now relatively stable in Indiana, and the rate of new infections is decreasing. Our state and local officials have laid out plans to ease stay-in-place restrictions and reopen businesses. As of this week, many of our primary care offices are now open as well. This means more of our patients are again able to access non-emergency care through in-person visits close to home, virtual visits, and through our urgent care locations.
I understand that you may be nervous about coming into our hospital and doctors’ offices. You’ve shared concerns about being exposed to people and spaces that could be infected. To protect your family and our hard-working team, we are taking thoughtful, careful steps at every Riley and IU Health location to ensure everyone’s safety. Your safety, and the safety of our team, is our top priority.
Our patients’ frequently asked questions about safely accessing in-person care
Q: How is Riley Children’s Health going to keep my child safe if we come in for an appointment or a procedure?
A: Our providers and their teams remain vigilant about protecting our patients from the risks associated with coronavirus. Here is what you can expect if you come in for an appointment:
- All patient-facing providers are required to wear a mask.
- All patients and parents/guardians will be required to wear a mask, which we will provide.
- We will continue to follow our strict policies and procedures for cleaning surfaces.
- Waiting areas have been re-configured to support social distancing. We are also establishing processes to minimize, or eliminate, time spent in waiting rooms.
- We ask that only one parent/guardian (if possible) accompany the patient.
Q: Is my child's doctor’s office open?
A: The majority of our IU Health Primary Care offices are open or will be soon. We understand how important it is that you and your family receive the highest quality of care while also feeling safe. At each Primary Care location, we are following every necessary protocol for safely reopening.
Additionally, our Specialty Care offices are gradually ramping up in-person visits, as well.
For additional, up-to-the-minute information and helpful tips for keeping yourself and your family safe during this time, please visit our COVID-19 resource center or follow us on Facebook andTwitter.
With this crisis, we appear to be at a juncture, but we are not losing our focus. We know you are concerned about safely accessing care, and we continue to take your concerns to heart. Rest assured, your safety has been, and will continue to be, our highest concern.
President and CEO